Job Description

Job Summary

10+ years of IT infrastructure, ITSM, or ServiceNow experience.Minimum 5+ years in CMDB Administration.Minimum 5+ years managing ServiceNow integrations and eBonding solutions.Experience with cloud integrations (Azure, AWS, GCP).Experience integrating monitoring and discovery tools.Strong knowledge of CMDB governance and data quality frameworks.Good understanding of enterprise architecture and service dependency models.

Key Responsibilities

1. To champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such as maintainenace of a comprehensive Knowledge base , act as a mentor to junior analysts,and deliver training programs for freshers, equipping them with essential skills to become productive .
4. To contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions, fostering customer trust and satisfaction.
5. To proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.

Skill Requirements

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Other Requirements

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