Job Description

Job Summary

esponsible for managing and maintaining the ServiceNow CMDB, ensuring configuration item (CI) data accuracy, completeness, and compliance. The role supports ITSM, Asset Management, Change Management, Incident Management, and audit requirements through effective CMDB governance and configuration management practices.

Key Responsibilities

Maintain and govern the ServiceNow CMDB environment.Define and enforce CMDB policies, standards, and operating procedures.Establish CMDB governance controls and conduct periodic audits.Ensure compliance with SACM (Service Asset & Configuration Management) processes. [Project_Ne...CTC Signed | PDF]

Skill Requirements

Technical Skills.

ServiceNow CMDBServiceNow DiscoveryService MappingCSDM FrameworkITSM Processes (Incident, Problem, Change)Asset ManagementSCCM / Intune / Cloud Discovery IntegrationsSQL, Excel, Power BI Reporting

Process Knowledge

• ITIL Foundation
• SACM Process
• Change Management
• Asset Management
• Audit & Compliance Controls

Other Requirements

Preferred Certifications

• ITIL Foundation V4
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – Discovery (preferred)
• ServiceNow CIS – Service Mapping (preferred)