Lead Administrator
£24,000£30,000 (pro rata)
Location: Haverhill
We’re looking for a Lead Administrator who genuinely enjoys keeping things organised and running smoothly. If you’re someone who naturally brings order to busy environments, spots problems before they become problems, and takes pride in being the dependable “go-to” person in a team this role is worth your time.
In this position, you’ll become the central point of coordination for a company that handles a steady flow of heating, boiler and bathroom installation projects. You’ll manage incoming enquiries, keep records tidy and up to date, support the sales and installation teams, and guide customers through the administrative stages of their journey.
No two days will look the same one moment you might be scheduling surveys or installations, the next you could be answering customer queries, organising documents, chasing information, or making sure the right people have what they need to do their jobs well. Your work ensures that customers feel supported and that internal operations stay tight and efficient.
Our client is a well-established home-improvement provider specialising in bathroom refurbishments, accessible bathroom solutions, boiler installations, and general heating and plumbing work. They’re known for doing things properly clean workmanship, honest advice, and a smooth, well-organised customer experience.
The business has grown steadily because they genuinely care about the service they deliver. They don’t oversell, they don’t cut corners, and they pride themselves on the quality of their finish.
Working hours
Monday to Friday
9:00 am 3:00 pm
Managing inbound enquiries and responding professionally via phone and email
Scheduling surveys, installations and follow-up work across multiple teams
Maintaining accurate customer details, job notes and project timelines
Acting as the communication bridge between customers, installers and office staff
Keeping track of ongoing jobs and ensuring nothing gets overlooked
Preparing and organising documentation for the team
Supporting wider admin and customer service tasks when needed
Previous experience in administration or customer service (experience within trades, heating, utilities or home improvements is a bonus)
Excellent organisational skills and a calm, structured approach to busy workloads
Clear, friendly communication skills both written and verbal
Strong attention to detail and a natural inclination to stay on top of things
Ability to handle multiple tasks without compromising accuracy
Reliable, proactive and comfortable working in a fast-moving environment
Hiring keeps slipping down the list. Ads bring more of the same. Agencies want a big percentage and still fire over CVs. Roles sit open. The team slows down. Costs creep up. You end up doing recruitment on top of the day job.
Kamro gives you a full recruitment department for a simple fixed fee. We run talent acquisition end to end for SMEs across the UK. Real outreach and headhunting, not just adverts. Shortlists in days, interviews booked, clear updates you can act on. Placement protection if a hire leaves. Prefer pay on hire? We offer a low fixed finder fee as well. Five star rated, transparent, and practical.
Overview of service
• Your own in house style team running search, sourcing, screening and interview booking
• Proactive headhunting plus targeted adverts to build the right pipeline fast
• Fixed fee campaigns with clear deliverables and simple reporting
• Optional low fixed finder fee if you prefer pay on hire
• Offer and start support, then placement protection for peace of mind
Ready to hire better without the percentage price tag or agency faff? Message us here or visit kamro.co.uk to get started.
