The Adventure Center Lead will be a daily operational leader of an activity or activities. This lead is responsible for the operational direction of their area including staffing, facility readiness, equipment maintenance, opening and closing procedures, guest experience, and more!  In this position, you will be responsible for directly monitoring the safety and overall quality of the activities operation. 

Job Specifications:

• Starting Wage: $22.00/hr - $26.88/hr
• Employment Type: Year Round
• Shift Type: Part Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities:

• Be familiar with and adhere to the policies and procedures of the resort handbook and the best practices
• Responsible for the daily operation of all Activities within their assigned area including ticket redemption
• Responsible for guest and employee safety including compliance with all Standard Operating Procedures, daily operational logs, and emergency response.
• Actively foresee, plan for, and mitigate any hazards or risks associated with their activity area
• Assist with training assessments, check off forms, and provide daily coaching and guidance to Activities employees.
• Safe use of company vehicles.
• Ensure compliance with daily, monthly, and annual inspection logs.
• Assist management in monitoring and controlling daily payroll, budget, and schedule.
• Maintain a positive and friendly attitude and demeanor in all internal and external guest interactions.
• Performance management for a team of 15+ including training, and job execution to meet guest service, employee engagement, safety, and financial goals.
• Manage activity inventory and liaise with all other departments to promote a seamless customer experience.
• Complete performance appraisals and end-of-season forms; partner with their Manager to approve performance appraisals, and disciplinary documentation, or assist with HR activity relating to their area.
• Other duties as assigned

Job Requirements:

• Must be 18 years of age or older
• At least 1 year of Guest Service Experience
• Min. 1 Years previous Leadership experience in a dynamic operational setting
• Ability to stand for long periods of time
• Ability to work outdoors for up to 10 hours in various weather conditions
• Ability to lift and carry 100lbs
• Excellent guest service
• Must be able to read, write, speak, comprehend, and understand English fluently
• Ability to work the entire length of the season
• Satisfactory motor vehicle check and a valid driver's license

The role you are being hired into requires further background check clearances by the State of Pennsylvania, which will need to be completed before you can begin work. For more information on the clearances, click here