Job Description

The Lead, Academic is a key leadership role responsible for ensuring the effective delivery and continuous improvement of postgraduate (PG) academic programmes. The role supports the university’s mission to provide high-quality, research-driven education by managing academic processes, coordinating curriculum development, and driving innovation in programme administration. Acting as a bridge between academic leadership, faculty, and administrative systems, the jobholder ensures excellence, compliance, and responsiveness to evolving academic needs.

Key Responsibilities:

PhD Programme & Examination Management & Research Exchange partnerships

• Oversee PhD-specific academic processes: Qualifying Examinations (QE), thesis, reviewer coordination.
• Coordinate QE logistics, reports, and reviewer assignments.
• Attend to academic matters for PhD programme partnerships and joint PhDs.
• Oversee research exchange programmes (e.g., China Scholarship Council (CSC), non-degree).
• Oversee PhD Admissions and Scholarships.

Academic Partnerships & Research Exchange

• Support academic matters for joint PhD programmes and institutional partnerships.
• Oversee research exchange programmes (e.g., CSC, non-degree), ensuring smooth processing and tracking.

Faculty & Teaching Support

• Provide teaching support insights and coordinate faculty engagement initiatives.
• Post Work Study Scheme (WSS) assignments as requested by professors and GS Office and assign shortlisted students.

Financial Administration & Billing for Students

• Check on prepared billing for MSc students for each Semester.
• Follow up on Monthly Aging Report for MSc students with outstanding tuition fees.
• Oversee fee waiver appeals process.
• Process WSS students’ claim submission.
• Data-driven Planning and Process Improvement Manage Data analysis of postgraduate student demographics for Graduate Intake and Enrolment Planning (GIEP) projections.
• Improve workflows and implement policies for process automation and digitalization of administrative workflows to improve efficiency.

Educational Qualification(s)

Bachelor’s degree or diploma with minimum 5 years of relevant experience in student services.

Knowledge Required

• Strong background in academic administration, curriculum development, or programme management.
• Familiarity with postgraduate education frameworks and regulatory requirements.
• Big picture of how graduate programmes are derived and the administration to run it smoothly.

Relevant Experience

Minimum 5 years of experience in Student services, with 2 years of supervisory experience.

Skills & Competencies

• MS Office.
• Multi-tasking.
• Ability to lead a team.
• Critical thinking and problem-solving skills.
• Effective communication and organisational skills.
• Excellent organizational, analytical, and stakeholder engagement skills.
• Ability to manage complex processes and drive continuous improvement.
• Event planning and management.

Other Personal Attributes

• Flexible.
• Approachable.
• Helpful.
• Meticulous Team player.

We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU