Job Description

Essential Functions

• Conducts quality improvement inspections within assigned areas of responsibility
• Ensures quality and satisfaction levels are meeting and/or exceeding expectations
• Assures the highest quality of customer satisfaction
• Assists with Training and Development
• Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew.
• Counsels crew members in regards to tardiness, absenteeism, work performance etc, using proper documentation procedures.
• Leads and participates in a team to ensure the successful completion of assigned tasks
• Responsible for the running and leadership of the shift in the absence of the Supervisor
• When the Supervisor is present, the lead worker may be responsible for directing smaller work groups
• Assists the Supervisor and Shift Manager in the direction and supervision of field employees
• While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor
• Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
• Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities

Responsibilities

• Provides leadership and direction to team members
• Provides open communication between field employees and management
• Provides positive coaching to team members
• Assists with the training of housekeeping staff and schedules work assignments
• Assists with making daily and weekly work schedules
• Oversees and performs cleaning operations in assigned building
• Takes care of keys and access cards for the property
• Reports damaged, broken and out of work features/items
• Makes sure premises are secured at all times
• Oversees and performs additional service requests (tag job) in assigned building
• Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work.
• Coordinates scheduling of cleaning crew.
• Oversees quality of jobs and confirms completion with Area Manager.
• Provides training to all new hires assigned to the building
• Attends and participates in all meeting and training sessions involving assigned property and crew.
• Completes time sheets, validates time sheet accuracy and delivers time sheets to office.
• Checks supplies, equipment, and chemicals weekly.
• Completes order forms completely and accurately.
• Coordinates equipment usage and inventories.
• Performs all tasks and duties required of your team
• Miscellaneous duties as assigned

Qualifications

• Must be 18 years of age or older.
• Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available

Preferred Qualifications

• Customer Service Experience
• One year of lead or supervisory experience

Responsibilities

Provides leadership and direction to team members

Provides open communication between field employees and management

Provides positive coaching to team members

Assists with the training of housekeeping staff and schedules work assignments

Assists with making daily and weekly work schedules

Oversees and performs cleaning operations in assigned building

Takes care of keys and access cards for the property

Reports damaged, broken and out of work features/items

Makes sure premises are secured at all times

Oversees and performs additional service requests (tag job) in assigned building

Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work.

Coordinates scheduling of cleaning crew.

Oversees quality of jobs and confirms completion with Area Manager.

Provides training to all new hires assigned to the building

Attends and participates in all meeting and training sessions involving assigned property and crew.

Completes time sheets, validates time sheet accuracy and delivers time sheets to office.

Checks supplies, equipment, and chemicals weekly.

Completes order forms completely and accurately.

Coordinates equipment usage and inventories.

Performs all tasks and duties required of your team

Miscellaneous duties as assigned

Qualifications

Must be 18 years of age or older.

Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available

Preferred Qualifications

Customer Service Experience

One year of lead or supervisory experience

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com