Le Labo was born in Grasse, France, and raised in New York. We create soulful beauty through slow perfumery, offering an alternative to classic fragrance retail. Each scent is freshly hand-blended and personalised in front of the client, creating a meaningful and memorable experience.

About the Position

Our Souls are not pushy and do not use aggressive selling techniques. The client experience is more important than forcing a sale. With management support, Souls offer genuine, thoughtful service while following company processes and policies and fostering Le Labo’s culture of craftsmanship and unique in-store experiences.

We build connections with everyone who walks through our doors. Please engage only if you truly connect with our manifesto and values.

Role Responsibilities

• Create a welcoming store environment.
• Share knowledge of fine perfumery, the brand and the collection while building authentic client connections.
• Manage the lab, including compounding perfumes, ingredients, stock, labelling and boxing creations with care.
• Build the client database by gathering client information.
• Follow operational best practice, compliance and POS training guidelines.

Values We Seek

• Genuine connection and authentic personality.
• Appreciation for craftsmanship and mindful service.
• High emotional intelligence, calm presence and comfort with silence.
• Ability to hold real conversations beyond traditional retail scripts.
• Strong work ethic, ambition and passion.
• Care and pride in crafting every creation.
• Team player with curiosity, organisation and attention to detail.

What We Offer

• High Touch talent development, training and education access.
• Employee discount, gratis and free goods platforms, plus monthly commission opportunities.
• A creative, supportive and collaborative work environment.

Qualifications

• Deliver inspirational, authentic, personalized customer service
• Work retail hours, including days, nights, weekends, and special events in a fast-paced environment
• Use retail point-of-sale software
• Provide proof of right to live and work in the country if invited to interview