Job Description

T hank you for your interest in The University of New Orleans.

Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting.

You must complete all required portions of the application and attach the required documents in order to be considered for employment.

Department

IT Helpdesk Operations

• Assists with tracking software licenses records including updating usage logs, assignment of new licenses and reconciling existing usage and assignments.
• Assists with troubleshooting routine software license, asset, and procurement related issues, escalating more complex issues as needed.
• Performs day to day tracking of leased equipment, maintains accurate asset records, and updates tracking systems to reflect delivery, status changes, and billing needs.
• Coordinates asset management tracking for the Louisiana Department of Health (LDH) leased equipment across the state.
• Conducts physical verification of leased equipment to confirm asset location, status, and accuracy of records.
• Assists with drafting, editing, and processing contracts between LDH and external organizations.
• Assists with reconciliation of invoices between the Office of Technology Services (OTS) and the Louisiana Department of Health (LDH).
• Submits procurement requests for hardware, software, and leased equipment. Tracks request status to ensure completion.
• Research valid software and hardware solutions for requests from program offices and ensure compliance with OTS rules and standards.
• Maintains organized records and documentation related to software licenses, assets, procurement requests, and return of expired leased equipment.
• Other tasks as assigned.

QUALIFICATIONS
REQUIRED:

• Bachelor’s Degree, or Associates degree with 3 years professional experience, or 6 years professional experience in lieu of the degree.
• Minimum 2 years professional experience developing and maintaining process and procedure documentation
• Excellent analytical skills, effective organizational and time management skills.
• Great attention to detail and follow up.
• Ability to manage projects, assignments, and competing priorities.
• Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.

DESIRED:

• Minimum 3 years professional experience developing and maintaining process and procedure documentation.
• Minimum 2 years professional experience with internal LDH and OTS programs and systems.
• Minimum 2 years professional experience assisting with the reconciliation of invoices.
• Minimum 2 years professional experience with data tracking and reporting tools (Excel, Google Sheets, etc.).
• Minimum 2 years professional experience with leased equipment management or procurement procedure.

Required Attachments

Please upload the following documents in the Resume/Cover Letter section.

• Detailed resume listing relevant qualifications and experience;

• Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;

• Names and contact information of three references;

Applications that do not include the required uploaded documents may not be considered.

Posting Close Date

This position will remain open until filled.

Note to Applicant:

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.

References will be contacted at the appropriate phase of the recruitment process.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.

The University of New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.