Job Description

We are seeking a Customer Service Representative to deliver excellent customer service in our branded retail store. The role involves assisting customers with products and services, processing sales and system transactions, managing cash and stock accurately, and ensuring a high-quality customer experience. The successful candidate will meet sales targets, resolve customer queries efficiently, and maintain store standards in line with company policies

• Deliver excellent customer service and ensure high levels of customer satisfaction
• Assist customers with product selection, services, and account enquiries
• Process sales and system transactions including activations, upgrades, suspensions, and migrations
• Meet and exceed individual and store sales targets
• Manage and account for all cash transactions accurately
• Control and manage stock, including receiving, merchandising, obsolescence, and shortages
• Handle customer queries, complaints, returns, warranties, and device repairs (where applicable)
• Ensure accurate completion of all required documentation and system records
• Maintain store standards, merchandising, and promotional displays
• Adhere to company policies, procedures, and compliance requirements
• Identify operational or customer issues and escalate or resolve appropriately
• Communicate effectively with customers, team members, and internal stakeholder

• Minimum of a 1‑year diploma or equivalent qualification
• Fluent in English (additional local language will be an advantage)
• Minimum of 2 years’ experience in customer service, sales, or a related role
• Experience working in a small to medium-sized organization
• Strong customer service and communication skills
• Basic computer literacy and ability to work on customer management systems
• Ability to work shifts, including weekends

As part of MTN’s recruitment process, your personal information may be processed using secure Artificial Intelligence (AI) technology to assist with the shortlisting of candidates. This is done in compliance with the Protection of Personal Information Act (POPIA). By applying for this position, you consent to the processing of your personal information for recruitment purposes. All data will be handled securely and used solely for evaluating suitability for the role.

We are a purpose and value-led organization.

At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!