Job Description

L&D Specialist- FTC 12 Months

Department: People

Employment Type: Fixed Term - Full Time

Location: London

Key Responsibilities

• Deliver programmes of work linked to the head office people strategy, including Early Careers, Induction & Onboarding, Career Pathways, and Customer Care.
• Build and maintain strong relationships with senior leaders to influence engagement with L&D initiatives.
• Design and deliver impactful learning solutions that enhance retail store performance.
• Lead L&D projects from concept to implementation, ensuring solutions are embedded and measurable.
• Create best‑in‑class induction and onboarding experiences.
• Develop Early Careers initiatives, including establishing partnerships with education authorities.
• Produce blended learning tools for both in‑person delivery and LMS platforms.
• Analyse data to inform decision‑making, measure impact, and demonstrate ROI against retail KPIs.
• Coach and develop retail management teams to drive high performance.
• Communicate effectively with stakeholders through clear, engaging written and verbal updates.

• Identifies potential talent and recognises skill gaps.
• Approachable and inclusive, creating a comfortable learning environment.
• Responsive yet planned, balancing agility with alignment to the wider people plan.
• Collaborative, acting as a learning ambassador with a growth mindset.
• Adaptable, offering flexible solutions to business challenges.
• Solutions‑focused, thinking creatively to overcome obstacles.
• Motivating, influencing others through enthusiasm and commitment.

We would like to meet someone who is

• Experience working in a retail environment with a track record of delivering development initiatives that influence senior stakeholders.
• Strong presentation and facilitation skills, delivering with clarity and impact.
• Excellent verbal and written communication, keeping stakeholders informed and engaged.
• Experience coaching and developing management teams to improve performance.
• Proven L&D design skills, particularly within Early Careers programmes.
• Ability to work at pace and translate concepts into comprehensive learning solutions.
• Strong analytical capability, using data to shape decisions and design training tools.
• Experience creating best‑in‑class induction and onboarding experiences.
• Background in developing Early Careers initiatives and building partnerships with education authorities.
• Skilled in blended learning approaches, designing for both in‑person and LMS delivery.
• Experience working in environments where learning and communication operate as a unified educational stream.
• Ability to use L&D data trends to demonstrate impact and ROI against retail KPIs.
• Proven success delivering projects within tight timelines while ensuring initiatives are embedded and measurable.

Benefits

• Competitive salary and benefits package
• Hybrid working, 3 days in London based office & 2 working from home
• Holiday allowance
• 50% staff discount & 25% for family and friends
• Pension scheme