Job Description

A NATO organisation is looking for someone to orchestrate its enterprise-wide learning
and development programme: working out what people actually need, designing the offerings that meet
it, getting them adopted across a very large and very distributed organisation, and measuring
whether any of it landed. It is a single-contractor role, 90% remote with roughly one day in ten in
Brussels.

What you would be doing

• User research and journey mapping — quarterly research into user needs and pain
  points, enterprise personas and journey maps that show where the experience can be improved.
• Designing and delivering the offerings — bespoke training needs analyses for
  technical and non-technical audiences, then shaping the residential, mobile and hybrid learning that
  answers them, through a learning management system.
• Engagement strategy — building and running engagement, communication and
  adoption plans, and working with designers, developers and product managers on learning experiences
  people will actually use.
• Running several projects at once and landing them on time, on cost and to quality — milestones,
  learning pathways, risks, issues and the mitigations for both.
• Metrics — tracking bespoke engagement measures, analysing them, and making
  recommendations that follow from the data rather than from opinion.
• Change management — a plan to support adoption, including identifying and
  dealing with resistance rather than hoping it goes away.
• Stakeholder management — identifying who is affected across the enterprise,
  building the relationships, keeping people informed, and reporting institutional analysis and
  quality assurance straight to senior leadership.
• Content — adapting at least four content artefacts a month for internal
  channels, collaborating with ten or more entities so the messaging stays consistent, reviewing
  digital content weekly and refreshing the curation approach every couple of months.
• Supporting internal events, workshops and leadership development programmes, and the
  dissemination of leadership messages.
• Establishing feedback mechanisms and designing the enterprise-wide engagement metrics used to
  judge whether communication is working.

What they are looking for

• More than seven years of NATO experience in education and training, and more
  than seven years in industry in change management and L&D roles.
• A Master's in communications, public relations or a security-related field, or substantial
  experience running digital transformation in an international environment.
• Previous experience at NATO headquarters and across the wider NATO enterprise doing digital
  transformation stakeholder engagement, strategy planning and operational delivery.
• A track record of working with NATO's education and training facilities and the strategic
  commands on learning and development.
• An internationally recognised cybersecurity certification.
• Significant event management experience, and the planning, design and delivery of NATO learning
  exercises and training events.
• Demonstrated ability to build learning architectures and skills-competency mappings using the
  SFIA and NICE frameworks.
• Applied experience of the NATO lessons-learned process for quality assurance.
• The ability to juggle several tasks in a fast-moving environment.

Nice to have

• Certification in ITIL 4 and in agile project management.
• Proficiency with the NATO Joint Exercise Management Module (JEMM) and the NATO Training
  Objective Management Module (TOMM).

Practical detail

• 90% remote, 10% on site in Brussels, with travel to NATO locations — up to one
  trip a month, and at least four a year. Travel and subsistence are included in the price, not
  reimbursed separately.
• Belgian business hours: Monday to Thursday 08:30-17:30, Friday 08:30-15:30 CET.
• Starting no later than 15 September 2026 and running to 31 December 2026, with independent
  options for 2027 and for 2028.
• This is a single-contractor assignment.
• You must hold a valid clearance and be a citizen of a NATO member country.

If you have spent years getting large, sceptical, internationally scattered organisations to
learn something new, this one is built for you.