Job Description

The Law Enforcement Technical Services Advisor provides internal and external support for Domestic Law Enforcement Sales Managers and Order Management team, Advise S&W Armorer Training Programs, Advise Operations of S&W’s 3rd Party Armorer Trainer; Team One Network, and New Product Development (NPD) for GP&IS.

Essential Duties and Responsibilities:

Scope of the Job

Provide internal and external support for Domestic Law Enforcement Sales Managers and Order Management team.

• Liaise between LE Sales Team and all departments to accomplish sales and service objectives.
• Review &/or draft Product Quality Reports (PQR’s), document in a tracker, filed, and noted on a PPT presentation for the monthly Quality Council Meeting. Submit the PQR’s to Quality Management which starts up discussions, fact finding, and the call back parts and firearms from the field for root cause analysis.
• Chair the monthly Quality Council Meeting.
• Liege with Customer Support Team for submission of warranty orders and Return Merchandise Authorizations (RMA’s)
• Review, approve, forward, document, and follow-up for Free Goods Forms and related processes for warranty parts submitted by LE Sales Managers.
• Support efforts to compete for domestic LE Request for Products (RFP’s), or “domestic tenders”
• Create parts lists, recommended inventory parts lists, suggested Preventive Maintenance parts lists with service intervals, and LE Product Preventive Maintenance Service Kits.
• Travel to meet and present to potential customers, resolve customer complaints and service product in the field, and to organize, coordinate and execute armorer training as required when awarded LE contracts.
• Provide technical product information to LE Sales Mgrs. as needed.
• Provide product orientation, training, armorer training, instructor development training, SAP and SOP training.
• Provide production quality inspections and audits prior to shipment.
• Guide plant tours, meet with customers and vendors internally to ensure both pre and post-sale support.

Advise S&W Armorer Training Programs

• Develop and Manage Curriculum
• Revise Armorers Manuals
• Write course descriptions, outlines, presentations, and exams

Advise Operations of S&W’s 3rd Party Armorer Trainer; Team One Network

• Draft and revise legal agreement for third party armorer training.
• Train the Trainers, and certify as S&W Instructors.
• Host Team One instructors at Plant for two days of hands on, and classroom instructor development.
• Lead Team One Firearm Inventory, classroom/student giveaways inventory, tool inventory, parts inventory.
• Attend Team One Annual Instructor Conference to present S&W developments in training and products.
• Review Team One social media S&W materials and coordinate with Marketing dept.

New Product Development (NPD) for GP&IS

• Chair bi-weekly “Pink Sheet” meeting to present, coordinate, and discuss progress of new product developments for LE and International customers.
• Draft and coordinate all activities for Pink Sheets for LE

NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at anytime in accordance with business needs and conditions.

Education and Experience:

· Associate’s degree in business, technical, or related field preferred; equivalent additional years of directly relevant experience may be considered in lieu of a degree.

· 2 or more years of experience with gunsmithing, firearms manufacturing and/or assembly, firearms instruction, and/or customer service in the firearms industry required

· SAP experience required

· Experience with Microsoft Office suite required

Competencies and Skills:

Strong interpersonal verbal and written communication skills.

Exceptional skills in MS Office Suite -- Word, Excel, Outlook, Power Point.

Excellent organizational skills.

Must be detail oriented and able to work independently to achieve aggressive task deadlines.

Ability to think critically and creatively through difficult problems requiring timely response.

Physical Demands:

Works in an office environment.

Able to sit and work at a computer keyboard for extended periods of time.

Able to lift and move up to 25 pounds occasionally.

Able and willing to travel to distant domestic and international locations.

NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: Reasonable accommodations may be made to enable individuals with disabilities to preform the essential functions.

Work Environment and Personal Protective Equipment:

PERSONAL PROTECTIVE EQUIPMENT:

Safety glasses with side shields and hearing protection (depending on work location) required when on manufacturing floor

The use of additional personal protective equipment (PPE) may be required when a job task(s) is being completed in or around your assigned department or in another department, this includes safety eyewear, hearing protection, and safety footwear.

All employees are required to apply ergonomic correctness to all job tasks

WORK ENVIRONMENT:

Office: Typical office environment and lighting with some exposure to plant environment, with fork lift and other general hazards.

Manufacturing/Warehouse: Within the Smith & Wesson manufacturing facility, employees may be exposed to manufacturing noise, airborne liquid chemicals, fine particulate dust, ambient temperatures, and industrial lighting. Work environment is similar to most manufacturing operations. May be exposed to excessive noise, temperatures, hazards associated with working around moving machinery, work in confined quarters, exposure to vibrations and shop lighting, continuous exposure to hot temperatures, may be humid, odors, dust, continuous exposure to mechanical hazards, and occasional exposure to chemical hazards.

Updated 4/21/2026