Job Description

Overview

Microsoft Corporation has an immediate opening for a Law Enforcement Response Specialist to join its International Law Enforcement and National Security (LENS) team. The successful candidate will be highly organized, motivated, and comfortable working both independently and as part of a global team. Once training has been fully completed, a new response specialist may work remotely up to 20% of the time in our hybrid environment.

LENS is part of the Microsoft Global Affairs organization within Corporate, External and Legal Affairs (CELA). As part of PRA, the LENS team is responsible for balancing public safety and global trust in Microsoft through principled advocacy and compliance with government demands for data that respect the rule of law and our customers’ privacy. LENS provides this support for Microsoft’s online services such as Outlook.com, OneDrive, Xbox Live, Skype, M365 and Azure.Within the global LENS team, response specialists review and respond to criminal and civil legal demands in compliance with Microsoft’s lawful access policies, customer commitments, and applicable laws.  Specialists are responsible for ensuring that these requests are processed both expeditiously and accurately.  This requires a keen eye for detail, superior judgement, and effective multi-tasking abilities. In addition to responding to legal demands, Specialists also assist other teams at Microsoft in support of the company’s commitments to customer security and digital safety.  These teams are engaged in the detection and prevention of child exploitation, cybercrime, business email compromise, and other enforcement efforts to protect our customers’ security and privacy.  The role also involves regular engagement with law enforcement agencies, providing training on Microsoft’s policies and process.

Responsibilities

• Providing timely and accurate responses to legal demands from global law enforcement authorities consistent with Microsoft’s lawful access policies, customer commitments, and applicable laws.
• Management of sensitive legal escalations as part of a team of attorneys, product specialists and engineers.
• Participation in the LENS emergency response team on-call rotation, which provides 24/7 support for emergency law enforcement escalations.
• Engaging with government authorities and other CELA contacts to respond to process and policy questions, and to resolve legal document ambiguities.
• Improving operational efficiencies by contributing to policies and procedures, and by providing feedback to engineering teams responsible for LENS-specific tools.

Qualifications

Required/minimum qualifications

Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience.

Preferred Qualifications

• Ability to maintain availability for scheduled 24/7 emergency response program rotation
• Advanced analytical, research and writing capabilities; superior communication, negotiation, and interpersonal skills
• Ability to work independently, pragmatically, proactively, and efficiently on a wide variety of tasks in a fast-paced environment
• Proficient in using Microsoft Office products and competent at finding solutions to routine technical issues 
• Detail-oriented, well-organized, proactive solution-based problem solver
• Flexibility with multi-tasking functions in a dynamic environment and the ability to prioritize concurrent high-profile issues
• Capable of accommodating fluctuations in work demands
• Ability to understand a variety of technologies, business interests, and political and regulatory goals
• Works with cross-functional stakeholders (e.g., Operations Program Management, Attorneys and Engineering) to execute and improve fulfillment execution.
• Prior experience handling law enforcement, privacy, security, or incident response requests either in the government, telecommunications, or the technology industry.
• Prior experience with privacy laws, data retention laws, and/or surveillance lawsCIPP privacy compliance certification, or the ability to obtain and maintain certification
• Familiarity with the technology industry and the impact of social media highly desirable

Candidates must be able to meet Microsoft, customer and/or government security screening requirements that are required for this role. These requirements include, but are not limited to the following specialized security screenings:  

Cloud Screening: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. 

Business Program Management IC3 - The typical base pay range for this role across the U.S. is USD $77,800 - $153,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $102,200 - $169,900 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.