Job Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.

Key Roles & Responsibilities

• Pick-up and Delivery Responsible for the punctual and professional collection and delivery of all guest laundry and dry-cleaning items.
• Marking and Recording Count and verify all items collected against the laundry list provided by the guest. Ensure guest names, room numbers, and item counts are accurately recorded to avoid discrepancies.
• Item Inspection Thoroughly check garments for any existing damage, stains, or items left in pockets (e.g., jewelry, cash) and report these to a supervisor immediately before processing.
• Adherence to Brand Standards Ensure all Raffles and LQA standards are strictly followed during the pick-up and delivery process.
• Guest Request Fulfillment Confirm that specific instructions—such as folding trousers, light starch, or folding shirts—are perfectly adhered to.
• Administrative Support Accurately record guest and staff laundry charges and assist with tracking staff uniforms in a timely manner.
• Operational Assistance Carry out general valet services as needed, including the delivery of fresh linen and assisting with inventories.

Qualifications

Qualifications & Attributes

• Experience Typically requires at least 2 years of experience in a similar capacity within a luxury hotel environment.
• Communication Skills Must have a good command of English (reading, writing, and oral proficiency) to handle guest queries professionally.
• Professionalism Must be well-presented and maintain impeccable grooming and hygiene standards at all times.
• Key Traits High attention to detail, strong interpersonal skills, and a "guest-focused" mindset are essential for this high-touch role.

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.