Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A landmark on lake Geneva since 1834. With enchanting views of the lake and the snow-capped Alps in the distance as well as the Old Town, Geneva’s first hotel remains the first choice of sophisticated travellers and world statesmen. Come and unwind from your day with a treatment at our rooftop Spa, and build connections with colleagues over Italian gastronomy at Michelin-starred Il Lago before retreating to your Pierre-Yves Rochon–designed room for a good night’s sleep. Four Seasons Hotel des Bergues Geneva blends a revitalized sense of history with warm and genuine personal service in the very heart of the city.

Four Seasons Hotel des Bergues is Geneva’s first hotel and a landmark, blending contemporary and classic decor, steps away from the lake, the Old Town and the famous Quartier des Banques with a beautiful view of the Jet d'Eau. A state of the art Spa and a vibrant F&B operation complement the exceptional service provided by our extraordinary team.

Scope and Purpose of the Position:

The Laundry runner is responsible for dispatching linen, controlling the receipt of linen, and ensuring all departments have their stock of linen for their daily operations.

Main Duties & Responsibilities:

Operational

• Daily reception and control of clean linen. The Laundry Runner must ensure the number of pieces returned matches the delivery sheet. If there is a discrepancy, escalate it to the Laundry Manager. The Laundry Runner must also ensure that linen is returned to the hotel in the quality expected at a Four Seasons. Ensure billing from our provider matches quantity received.
• The Laundry Runner will dispatch the clean linen in
• Rooms pantries, Spa Level, F&B pantries
• Ensure all Rooms pantries remain clean, organised, and well maintained at all times.
• Ensure stock levels are maintained following par levels required by Four Seasons and ensure new linen is injected into the stock when required with the help of the Laundry Manager.
• Ensure that all Rooms stock areas (linen, pillows, duvet, feather, topper, extra beds) are well organised and clean.
• The Laundry Runner is responsible for ensuring that all discarded linen is transported to the soiled linen storage area. He will also separate damaged items and return clean linen with remaining stains to the laundry provider for re-treatment.
• The Laundry Runner will update the tracking sheet of linen stock.
• Control and reception of Manager clean garments. Ensure billing from our provider matches quantity received.
• Replace chemicals from Laundry when required.
• Support Uniform attendants during inventory period or when business requires.
• Destaining of carpets and furniture. Support Housekeeping in deep cleaning during Perfect Room Program.
• Take part in linen and uniforms quarterly inventory.

Communication & Collaboration

• Maintains clear and effective communication between hotel departments.

Safety & Security

• Acts quickly and appropriately in guest or employee emergencies, following established procedures.
• Monitors compliance with health, safety, and hygiene standards in all areas of responsibility.

Service Standards & Brand Representation

• Upholds and enforces Four Seasons service standards, policies, and procedures.
• Acts as an ambassador of the hotel, ensuring a professional and welcoming environment for guests and colleagues alike.

Standard Duties

• Comply with Four Seasons’ Work Rules and Standards of Conduct.
• Deliver service that consistently exceeds guest expectations.
• Follow the hotel’s grooming, hygiene, and professional appearance guidelines.
• Maintain flexibility to assist in other duties or areas as required to meet business needs.
• Maintain confidentiality of guest, employee, and company information.
• Participate in health and safety training and comply with all related procedures.

Knowledge and Skills

• Able to use Excel, Outlook and Word.
• Strong organisational skills with attention to detail.
• Fluent in French; additional languages are an advantage.

Confidentiality

While working for the company, you will have access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests or employees, unless otherwise stated

Health and Safety

• Adhere to all safe working practices and wear appropriate protective equipment as required.
• Report any hazards, defects, or incidents immediately.
• Participate in mandatory health and safety training and fire drills.

Note: This job description is not exhaustive and may be adapted to meet the evolving needs of the business.

Swiss Nationality, Swiss residency authorization or EU citizen will be considered only.

(Seuls les candidats de nationalité suisse, titulaires d’un permis de séjour suisse ou citoyens de l’Union européenne seront pris en consideration)