Job Description

About Jumeirah & The Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

About Jumeirah Jabal Omar

Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines.

About the Job

An opportunity has arisen for Laundry Manager for Laundry Department to join Jumeirah Group.

The main duties and responsibilities of this role:

• Organize and supervise the operation of the laundry department, providing high quality of services delivered to guests and ensure compliance with the processes and standards of the Group.

• Organize production schedules to meet the requirements of various departments and make regular water analysis to ensure consistent supply of clean, neat and quality linens and uniforms.

• Control the laundry supplies expenses and develop the shift schedule according to the requirements of the operations and the capacity of the manpower, to manage effectively the laundry budget and available manpower.

• Assess production methods and procedures, and initiate relevant improvements to increase laundry efficiency and effectiveness

• Check and inspect the laundry department equipment and report malfunctions to the Engineering department to ensure adequate equipment is always available and operating effectively.

• Conduct regular meetings to keep colleagues informed of policies and procedures, special events, further improvement plans and guest comments to ensure that colleagues are aware of the relevance and importance of their contribution to the department objectives.

• Oversee and assists in all administrative aspects of the department ensuring that necessary clear and concise operation records are maintained.

About You

The ideal candidate for this position will have the following experience and qualifications:

Essential

• Ability to resolve guest complaints/issues in a calm and professional manner.
• Advanced knowledge of laundry procedures and chemicals.
• High level of customer service orientation.
• Very good knowledge of the SBU Health & Safety regulations and standards
• Very good command of speaking, reading, and writing English language.
• Computer literacy and very good MS Office skills.

Desired:

• Preferred to be experienced in luxury hospitality.
• Previous experience in a similar role highly regarded

About the Benefits

We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA.

In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.