Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! You'll play a crucial role in ensuring our guests receive fresh, high-quality linens and garments. oversee our laundry operations and ensure the highest standards of cleanliness and guest satisfaction. As a Laundry Manager, you’re not just overseeing daily laundry operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

As the Laundry Manager, you will be responsible for performing the following tasks to the highest standards:

• Lead, train, and supervise the Laundry and Valet team to ensure high performance and service excellence.
• Conduct performance reviews and support ongoing team development through continuous training.
• Manage daily Laundry and Valet operations to meet hotel standards, ensuring quality care for guest garments and staff uniforms.
• Plan labor schedules, forecast staffing needs, and oversee payroll processing.
• Develop and manage departmental budgets, including capital expenditure, linen, uniforms, and consumable supplies.
• Coordinate production schedules to support Housekeeping and Food & Beverage operational requirements.
• Monitor the full laundry process, including receiving, tagging, cleaning, pressing, and packing of guest and staff garments.
• Oversee linen and uniform inventory, purchasing, and quality inspections across guestrooms, outlets, and function spaces.
• Maintain strong collaboration with other hotel departments and external laundry vendors to ensure service quality.
• Ensure proper maintenance and usage of laundry equipment and chemicals, and coordinate with Engineering for any malfunctions.
• Implement energy conservation initiatives and continuously improve washing formulas and operational efficiency.
• Maintain a clean, organized, and safe working environment in the Laundry and Valet department.
• Handle guest requests and complaints professionally, ensuring prompt resolution and excellent service recovery.
• Participate in hotel meetings, safety procedures, and emergency response when required.
• Perform additional duties or projects as assigned by hotel management.
• Adhere to the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures.
• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality Acting with Integrity and always doing the right thing. Inspiring others through Leadership A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Relevant qualifications or equivalent work experience are preferred.
• Relevant experience in a laundry operations role within the hospitality industry or a similar environment is preferred.
• Strong communication, organizational, and coordination skills.
• Ability to work collaboratively with colleagues and contribute to achieving team goals.
• Ability to build and maintain positive working relationships with team members.
• Ability to work effectively in a fast-paced environment and manage competing priorities.
• Proficiency in Microsoft Word and Excel is an advantage.
• Good knowledge of laundry operations, including washing, spotting, starching, dry-cleaning, pressing, garment care, and the operation of laundry equipment.
• Good knowledge of linen and fabric types and the appropriate handling and care methods.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.