Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.

Laundry Manager

Four Seasons Hotel London at Park Lane

At Four Seasons, exceptional guest experiences are supported by exceptional teams behind the scenes. Our Laundry and Uniform Room operation plays a vital role in maintaining the highest standards of presentation, quality, and care for both our guests and employees.

Four Seasons Hotel London at Park Lane is seeking a Laundry Manager to lead our Laundry and Valet operation. This is an exciting opportunity for a highly organised and people focused leader to oversee a key operational department within one of London's leading luxury hotels.

The role

As Laundry Manager, you will be responsible for the overall management and performance of the Laundry and Valet Department, ensuring the efficient handling of guest laundry, hotel linens, and employee uniforms.

You will lead and develop a dedicated team, maintaining exceptional standards of quality, service, and productivity while ensuring all departmental procedures are followed. Working closely with Housekeeping and other hotel departments, you will play a key role in supporting both the guest experience and daily hotel operations.

What you will do

• Lead, motivate, and develop the Laundry and Valet team to deliver service in line with Four Seasons standards
• Oversee the day to day operation of all laundry, valet, linen, and uniform services
• Organise daily operations according to business priorities and hotel occupancy levels
• Monitor the quality of cleaning, pressing, folding, packaging, and delivery of guest laundry and employee uniforms
• Manage guest requests and guest recovery situations, ensuring concerns are handled professionally and efficiently
• Manage uniform for the hotel
• Oversee departmental scheduling, labour management, and payroll control
• Conduct regular coaching sessions, quality audits, and performance reviews
• Identify training and development opportunities to support team growth and succession planning
• Implement new procedures, projects, and operational improvements to enhance service quality and efficiency
• Maintain compliance with all health, safety, hygiene, and company standards

What we are looking for

• Previous leadership experience within a hotel laundry, housekeeping, valet, or similar operational environment
• Strong people management and team development skills
• Excellent organisational and planning abilities
• Experience managing labour costs, scheduling, and departmental budgets
• Strong attention to detail and commitment to quality standards
• Confident communicator with the ability to build strong relationships across departments
• Ability to prioritise effectively and manage multiple operational demands
• Experience handling guest concerns and service recovery situations
• Strong administrative and computer skills
• Luxury hospitality experience is highly advantageous
• Right to Work in the UK

What to expect

• Full time leadership position based on a 40 hour working week
• Responsibility for guest laundry, employee uniforms, dry cleaning, and linen management
• Leadership of the Laundry and Valet team

What we offer

At Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.

• Excellent training and clearly defined career development pathways
• Strong internal progression opportunities across London and the global Four Seasons portfolio
• Holiday entitlement increasing with service up to 33 days
• Company Sick Pay, increasing with service
• Life insurance while on duty
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
• Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
• Bupa Dental Cover or Bupa Cash Plan
• Enhanced maternity and paternity pay
• Uniform with complimentary professional dry cleaning from day one
• Season Ticket Loan and Cycle to Work scheme
• Access to Stream for greater pay flexibility and discounts
• Employee recognition programmes including monthly awards and events
• Annual themed team events plus regular social, charitable, and sporting activities

Lead an essential part of the guest experience

If you are an experienced operational leader who is passionate about quality, organisation, and developing high performing teams, we would be delighted to hear from you.

We look forward to receiving your application.