Job Description

REQ14626 Laundry Manager (Open)

In accordance with the policies, procedures and standards of Melco Resorts Leisure (PHP) Corporation, the Laundry Manager is responsible for the effective, efficient and smooth flow of its daily operation to ensure high level of standard is achieved at all times.

PRIMARY RESPONSIBILITIES:
1. Remains responsible for the proper, efficient and profitable operation of the Laundry Department.
2. Prepares the budget for presentation to the Director of Housekeeping.
3. Recommends suggestions for capital improvements.
4. Develops a profit plan for the following fiscal year under the guidelines established by the hotel.
5. Controls expenses through efficient use of supplies, inventories and labor optimization.
6. Remains knowledgeable in the technical aspects of all equipment.
7. Ensures that all equipment are always in proper working condition by training staff the correct usage and performing regular maintenance checks by Engineering or designated contractor.
8. Maintains the highest standards when handling guest laundry/dry cleaning items to ensure satisfaction. Handle and comply with all guest’s requests.
9. Makes sure that the quality control for Rooms, F&B and Gaming linen is maintained, that linen is clean without damage and properly pressed.
10. Monitors quality of linen serviced by the outsource laundry and makes recommendations for improvement.
11. Provides the staff with well processed uniforms, which represents the image of the company.
12. Handles the administrative work for the Laundry department and provides Accounting with an up-to-date report with regards to cost incurred by other departments.
13. Ensures availability of well trained and productive staff per section to properly handle the occupancy of the hotel.
14. Ensures that guests are charged the correct amount/billing.
15. Ensures the facility is clean at all times, including machinery, piping, floor walls and ceiling.
16. Prepares training programs for the department.

17. Conducts cross-training, re-fresher course to improve the productivity and knowledge of the staff. Conduct training for newly-hired staff.
18. Checks the market in order to ensure that productivity and knowledge of staff is updated.
19. Ensures that chemicals are safely stored and that the storeroom can only be accessed by the authorized staff.
20. Promotes honesty among the staff in order to ensure that Lost & Found items are returned to Housekeeping Office immediately for proper record keeping and valuables to Security & Surveillance.
21. Encourages and motivates staff to engage in self-developmental training.
22. Remains knowledgeable of all emergency procedures and ensures that staff are well-trained and complies with it.
23. Ensures that the working environment complies with the maximum standard of safety.
24. Represents the Laundry department in Department Head meetings.
25. Performs any other duties as maybe assigned by Management.
26. Ensures that Kaizen program and initiatives are implemented and adhered to.
27. Recommends and/or executes management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.

QUALIFICATIONS:
I. Experience
1. With a minimum 2 years of managerial position in five (5) star-hotel with full service laundry facility or from large scale commercial laundry.
2. With technical knowledge in all types of laundry equipment
3. With knowledge on P&L
II. Education
1. Preferably college graduate
2. Computer literate
3. English proficient in both oral and written
III. Skills / Competencies
1. Capable of handling multi-faceted projects and can work under pressure.
2. A team player who values teamwork. Have a good team building skills.
3. Is able to communicate effectively with all levels of employees.
4. Has an eye for detail.

5. Develops staff and encourages innovation.
6. Good trainer, able to facilitate at all levels.
7. Excellent interpersonal skills.
8. Demonstrates a high standard of customer service.
9. Clearly understands the strategic vision of the Company and how it impacts on the Business Unit/function.
10. Ability to work under pressure.
IV. Other Attributes
1. Physically strong
2. Superior communication skills
3. Pleasant personality
4. Articulate
5. With initiative
6. Committed to professionalism
7. Leads and motivates team
8. With sense of humor
9. Flexible
10. Male or female