Job Description

Filinvest Hotel: Grafik Pine House Baguio

In accordance with the policies, procedure and standards of Chroma Hospitality and Grafik Pine House Baguio, as the laundry manager, you will be responsible for overseeing the operations of a laundry facility. Your duties will include managing the laundry staff, ensuring that laundry services are provided to customers in a timely and efficient manner, and maintaining the cleanliness and organization of the laundry facility. You will also ensure that the hotel linen and staff uniform are in good working condition. You will be also in charge on the safe keeping and maintenance of all laundry operating equipment.

To perform this role effectively, you will need to have a strong understanding of laundry equipment and processes, as well as excellent organizational and leadership skills. You should be able to work well under pressure and be comfortable managing a team of employees.

Scope & Responsibilities:

1.  Organization & Sorting- Ability to arrange items in a systematic or orderly manner

• You will monitor all team members in daily laundry operation.​
• You will look into the laundry & uniform operation and provide suggestion on how to ease the process flow.
• Assist the Executive Housekeeper in leading, training and developing housekeeping/laundry staff
• Monitor and report to the Executive Housekeeper all chemicals and operating supplies.​
• Compile and create a monthly Laundry report. You must be able to identify the gaps and opportunities to improve the laundry operation
• Ensuring high quality laundry service.

2.  Laundry and Linen Operations- Refer to the management and processes involved in handling and maintaining textiles, specifically clothing (Laundry) and other fabric-based items.

• Plan, direct, control and participate in all activities of the department​
  
  Conduct safety training on equipment/utilities operation​
• Ensure the safe, efficient & economical processing of guest, inhouse and outside laundry.​
• Schedule employees in line with the business level in order to maximize productivity and minimize payroll cost​
• Select and recruit suitable employee​
• Train employees and conduct annual performance evaluation
• Implement and strictly adhere to the Rules & Regulations established in regards to the hotel policy on fire, hygiene, and health and safety.
• Report equipment concerns and request of equipment maintenance to ensure potential and real hazards are reported and rectified immediately.​
• Create the P&L report,

3. Guest/Customer handling Service-  Services that aim to meet the needs, preferences, and expectations of guests, enhancing their overall satisfaction.

• Prepares and implements P&P and Standard Operating Procedures for hotel's laundry standards
• You will handle all guest laundry complaints & issues and follow through with an appropriate service recovery​
• Review laundry records to ensure guests were charged accordingly
• Keep records of guest laundry expenses and revenue​
• Submit laundry attendant quarterly performance assessment​
• Update guest laundry preferences in PMS.

4.  Quality Assurance- A systematic process and set of activities designed to ensure that products, services and processes meet specific quality standards and requirements.

• Creates a PMS program for all housekeeping equipment in coordination with suppliers and Engineering department
• Evaluates the current condition of all tools and equipment and handle purchases requisition as needed to replace those that are on end-of-life stage
• Approves the discard of unrepairable tools and equipment
• Creates provision of storage for the tools and equipment

5.  Inventory Control- The process of overseeing and regulating a company's inventory of goods and materials

• You will submit a monthly inventory report of all Laundry PAR stock items.
• You will monitor the ordering, delivery and replenishment of critical operational items
• PAR Inventory levels must be reviewed on a periodic basis. You may suggest increase or decrease of levels depending on the availability of items from supplier.
• Monitors and validates losses and damages based on submitted reports​
• Decides the segregation of discarded items intended for repurposing​
• Classifies stained items and calls decision to repurpose heavy stained items.

6.  Expense Control- Refers to the management and monitoring of a business costs and expenditures to ensure they align with overall budget and financial goals.

• Prepares the annual laundry departmental budget with Executive Housekeeper and ensure to operate within the budget
• Implements new ways of cost-saving initiatives to the team
• Implements repurpose of some items to avoid wastage, including linen cycle
• Reviews and approves laundry related RFP and ensure that expenses are within the budget.

7. OTHER DUTIES:

COMPANY POLICIES and PROCEDURES: Adheres to the provisions outlined in the Employee Handbook, Disciplinary Code and Rules and Regulations.
ATTENDANCE: Adheres to the set procedures for attendance and timekeeping.
COMMUNICATIONS: Attends meetings as required.
LOST and FOUND: Fully aware of and comply with Lost and Found procedures at all times.
EMERGENCY RESPONSE: Possesses full knowledge of emergency procedures and ensures all staff are aware of them at all times.
GROOMING and HYGIENE: Adheres to specified hygiene and personal appearance standards of the Resort.
ENVIRONMENTAL AWARENESS: Is fully aware of and complies with the Resorts Environmental Policy and established rules and guidelines.
GUIDING PRINCIPLES: Practices the Guiding Principles in day-to-day interaction
Performs such other functions as may be delegated by management from time to time



8. GENERAL RESPONSIBILITIES:

• Responsible for overseeing the operations of laundry room, ensuring standards of cleanliness and timely delivery of laundry service
• Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies and procedures to achieve the overall objectives of this position.
• Prepares reports as necessary to develop a more informative database for improved Management decision-making and critical evaluation of work activities.
• Maintains a favorable working relationship with all other hotel employees to foster and promote a cooperative and harmonious working climate.
• At all times, projects a favorable image of GRa to the public. -Performs any other duties and tasks that may be assigned by immediate superiors from time to time