Job Description

Why us?

At The Ben, luxury is more than what surrounds you—it is a mindset reflected in how we show up every day.

Inspired by the legacy of Byrd “Birdie” Dewey and her iconic Ben Trovato estate, The Ben brings together the character of old Palm Beach with modern sophistication, creativity, and a spirit of individuality that feels Exactly Like Nothing Else.

Here, every associate is part of the guest experience. Our luxury mindset can be seen in the smallest details—from the way we speak to one another and welcome our guests, to how we present ourselves, communicate through an email, care for our spaces, and respond when someone needs us.

We look for people who take pride in what they do, anticipate needs, pay attention to the details, and understand that genuine hospitality is about creating meaningful connections. At The Ben, you are not simply joining a hotel—you are becoming part of the story and helping us define what luxury hospitality feels like.

Job Overview

With a focus on service excellence and team contribution, process soiled linen and distribute clean linen in accordance with standard operating procedures in a safe, accident-free manner, as assigned by management. In this 208-room boutique hotel that injects fresh energy into downtown West Palm Beach while honoring a celebrated past, this role is part of something worth being proud of. Through careful attention to detail and a genuine commitment to guest comfort, this role keeps The Ben always at its best.

Responsibilities

• Receive and sort soiled linen into appropriate containers following all safety practices.
• Sorts used linens, clean towels, rugs and robes into appropriate categories for off-site washing. Sorts out stained or torn linen. Loads and unloads carts. Uses manual folding for bath towels, washcloths, rugs and robes. Places folded product on appropriate rack.
• Weighs linen in respective cart vessel to ensure accurate reporting of linen sent offsite.
• Tracks reclaim, damaged and discarded linen
• Process sorted linen utilizing the washers, dryers, sheet spreaders, ironers, and feeder/folders ensuring finished product is inspected and meets quality standards.
• Follow all hazardous chemical procedures and ensure bloodied linen does not return to supplies.
• Inspect linen on a regular basis for tears, holes or sub-standard conditions and remove from guest inventory.
• Maintain assigned work area in a clean and safe condition.
• Empty lint traps after each load to ensure safety of equipment and building.
• Notify supervisor of malfunctioning equipment, supplies needed, damaged linens, to ensure laundry operation is running at maximum efficiency level.
• Ensure linen carts are stocked and prepared to be delivered to guest room floors.
• Inventory stock to ensure that supplies and equipment are available in adequate amounts.

OTHER RESPONSIBILITIES

• All other duties as assigned, requested or deemed necessary by management.

SUPERVISORY DUTIES

• None

BEHAVIORAL FOCUS

At Sage Hospitality, how we work matters just as much as what we do. We are guided by a shared purpose to enrich lives, one experience at a time, and a vision to redefine how the world experiences hospitality.

At The Ben, we embrace:

• A Notorious Host, Reimagined – Inspired by Byrd Spilman Dewey’s legendary Ben Trovato Estate — one of Palm Beach County’s original great homes — The Ben carries on its namesake’s reputation as a social facilitator and spirited gathering place, now on the West Palm waterfront.
• Tropical Roots, Modern Luxuries – Where the city’s early days as an untamed Florida paradise meet contemporary comfort — The Ben blends storied history with a cosmopolitan sense of how to live well today.
• Waterfront Boutique, Autograph Character – A 208-room boutique hotel on Florida’s coastal waterways and part of Marriott’s Autograph Collection, The Ben injects new energy into downtown West Palm Beach — a center for conversation, amusement, and discovery.

All associates play an essential role in creating welcoming, inclusive environments where kindness, hospitality, and excellence are felt by guests and teams alike. These brandings reflect the unique spirit of The Ben and align with Sage Hospitality’s commitment to genuine, meaningful connection.

Qualifications

Education/Formal Training

No formal education needed.

Experience

Prior laundry experience desirable

Knowledge/Skills

• Minimal hearing necessary for one-one-one communication, accommodations may be provided.
• Excellent vision necessary; emphasis on cleanliness standards and quality control.
• Minimal speech communication skills required for one-on-one communication, accommodations may be provided.
• Minimal literacy is required.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting up to 75 lbs. of linen; pushing up to 75 lbs. of linen; pulling up to 75 lbs. of linen; carrying up to 50 lbs. of linen.
• Bending -frequent bending while loading/unloading washers/dryers, sorting linen and folding. No kneeling.
• Mobility -continuous movement throughout department. Continuous standing -100% of shift.

Environment

Excessive heat and humidity in laundry. Inside 95% of shift.

Benefits

• Medical, dental, and vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Accrue paid time off
• Community Service, and Holidays
• 401(k) program with employer matching
• Employee Assistance Program
• Tuition reimbursement
• Hotel, restaurant, and lifestyle discounts