Job Description

Why us?

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and world-renowned museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, every detail contributes to an unforgettable guest experience — including the impeccable care of the linens and garments our guests and Ladies and Gentlemen rely on each day.

Behind the scenes, our Laundry Attendants play an essential role in delivering the gold standard of hospitality. From crisp guest room linens to perfectly pressed uniforms, your work ensures that every touchpoint reflects the elegance, comfort, and excellence our brand is known for. Your attention to detail and commitment to quality directly shape the confidence our guests feel and the pride our team carries.

Recognized globally as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and dedicated professionals. As one of our Ladies and Gentlemen, you will embody the values that define the world’s finest luxury brand. In a diverse environment where individual aspirations are supported and quality of life is enhanced, you will be empowered to take ownership of your craft — working alongside a team committed to excellence, precision, and bringing exceptional moments to life for our guests and each other.

Process soiled linen and distribute clean linen in accordance with standard operating procedures in a safe, accident-free manner, as assigned by management.

Responsibilities

• Receive and sort soiled linen into appropriate containers following all safety practices.
• Process sorted linen utilizing the washers, dryers, sheet spreaders, ironers, and feeder/folders ensuring finished product is inspected and meets quality standards.
• Follow all hazardous chemical procedures and ensure bloodied linen does not return to supplies.
• Inspect linen on a regular basis for tears, holes or sub-standard conditions and remove from guest inventory.
• Maintain assigned work area in a clean and safe condition.
• Empty lint traps after each load to ensure safety of equipment and building.
• Notify supervisor of malfunctioning equipment, supplies needed, damaged linens, to ensure laundry operation is running at maximum efficiency level.
• Ensure linen carts are stocked and prepared to be delivered to guest room floors.

Qualifications

Education/Formal Training

No formal education needed.

Experience

Prior laundry experience desirable

Knowledge/Skills

• Minimal hearing necessary for one-one-one communication, accommodations may be provided.
• Excellent vision necessary; emphasis on cleanliness standards and quality control.
• Minimal speech communication skills required for one-on-one communication, accommodations may be provided.
• Minimal literacy is required.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting up to 75 lbs. of linen; pushing up to 75 lbs. of linen; pulling up to 75 lbs. of linen; carrying up to 50 lbs. of linen.
• Bending -frequent bending while loading/unloading washers/dryers, sorting linen and folding. No kneeling.
• Mobility -continuous movement throughout department. Continuous standing -100% of shift.

Environment

Excessive heat and humidity in laundry. Inside 95% of shift.

Benefits

Medical, dental, & vision insurance

Employee Assistance Program

Great discounts on Hotels, Restaurants, and much more

$20 - $23/hourly