Job Description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will be working with a passionate & talented housekeeping team to drive excellence in cleanliness and wellness and the overall success of Housekeeping and Laundry Department, by delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.

Key Responsibilities:

• Conduct the sorting of soiled linen, stain treatment, washing/drying, ironing and folding of bed linen, terry and restaurant linen;
• Stack and organize processed laundry to be easily moved to guest floors/storage areas;
• Perform daily preventive waxing and lint cleaning of equipment;
• Maintain all laundry equipment in good working order and inform Laundry Supervisor, Housekeeping Management or Engineering team of any maintenance needs;
• Assist with tracking poundage;
• Monitor and maintain the orderly and clean condition of the Laundry room and ensure security and safety of all hotel property;
• Help identify substandard or damaged items, assist with treatment, and discard with approval of The Laundry Supervisor;
• Report all shortages, damages, and linen availability to The Laundry Supervisor or Housekeeping Management.
• Maintain safe work environment in the Laundry room. Follow all safety guidelines and regulations;
• Perform additional laundry services when necessary;
• Maintain positive relations with fellow Laundry attendants and the rest of Housekeeping team;
• Help conduct linen inventories as coordinated by Housekeeping management;
• Provide service with poise. Greet all colleagues with a smile and according to Langham service standards;
• Maintain proper and safe usage of cleaning chemicals and solutions. Follow departmental procedures for reporting hazardous materials or conditions;
• Follow all safety and sanitation policies and Connect sustainability procedures.
• Carry out other duties and tasks as assigned by Supervisor/manager.

Qualifications:

• Prior experience at a 4-5-star hotel/resort is preferred with knowledge or housekeeping operations
• Must be able to move objects weighing up to 50 pounds.
• Must be able to speak/read/write English to interact with guests and co-workers as to understand, communicate and accommodate needs and requests.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Must be able to push/pull a loaded laundry cart
• High school diploma preferred.
• Legally authorized to work in the United States.

Pay Range:

• $34.07 - $34.37 per hour

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/boston/