Job Description

At InterContinental Hotels & Resorts Residences Dubai Business Bay, we are seeking a Laundry Attendant to support exceptional garment and linen care standards that ensure guest comfort, presentation, and operational excellence across the property.

This role is designed for a detail-oriented, hands-on, and quality-driven professional who takes pride in maintaining the highest standards of cleanliness, fabric care, and presentation—ensuring every linen item and guest garment reflects the luxury experience we deliver.

This is more than a traditional laundry role.

InterContinental Residences Dubai Business Bay represents refined residential luxury, where every detail matters.
As a Laundry Attendant, you play a critical role behind the scenes by ensuring linens, uniforms, and guest laundry are processed with precision, care, and efficiency.

Why This Role Matters

Laundry operations are essential to the guest experience.

As a Laundry Attendant, you are responsible for ensuring all hotel linen, uniforms, and guest garments are cleaned, pressed, sorted, and delivered to the highest quality standards.

You will support the Laundry Supervisor in maintaining operational efficiency and consistency across laundry services.

This role directly contributes to guest satisfaction, brand presentation, and operational excellence.

Be the Quality Behind the Comfort

You will handle linen and garment care with precision, ensuring every item is clean, fresh, well-presented, and delivered on time.

From operating laundry equipment to inspecting finished items for quality, every task you complete contributes to a seamless luxury guest experience.

What We’ll Support You to Do

• Deliver Laundry Excellence: Maintain the highest standards of linen and garment processing
• Support Guest Comfort: Ensure timely and accurate handling of guest laundry requests
• Contribute to Operational Efficiency: Support smooth daily laundry operations
• Maintain Quality Standards: Ensure all items meet presentation and hygiene requirements

The Gig

Reporting to the Laundry Supervisor, the Laundry Attendant supports daily laundry operations at InterContinental Residences Dubai Business Bay.

The Opportunity

Be part of delivering luxury residential hospitality standards through exceptional linen and garment care

The Strategy

Maintain consistency, efficiency, and attention to detail in all laundry processes

The Impact

Ensure every linen item and garment enhances the guest experience

You will be responsible for sorting, washing, drying, pressing, folding, and distributing linen and garments while maintaining cleanliness and operational standards within the laundry area.

Stay Human

At InterContinental, every detail matters.

This role is about more than processing laundry—it is about creating comfort, care, and confidence through exceptional presentation and quality.

Your Day-to-Day

No two days are the same; your responsibilities will include, but are not limited to:

Laundry Operations

• Sort linens, uniforms, and guest garments according to fabric type and washing requirements
• Operate washing machines, dryers, and pressing equipment safely and efficiently
• Fold, press, and prepare items according to hotel presentation standards
• Ensure proper handling of delicate fabrics and special garment care requirements

Guest Laundry Services

• Process guest laundry requests accurately and promptly
• Ensure timely delivery of guest garments
• Handle guest items with professionalism and care
• Report discrepancies or damaged items immediately

Linen & Uniform Management

• Assist with linen sorting, distribution, and storage
• Support uniform issuance and collection procedures
• Monitor stock levels of linen and laundry supplies
• Maintain proper organisation of laundry inventory

Quality Assurance

• Inspect cleaned items for stains, damage, or imperfections
• Reprocess items that do not meet quality standards
• Ensure all items are fresh, clean, and properly finished

Operational Support

• Maintain cleanliness and organisation of laundry areas
• Report equipment issues to the Laundry Supervisor
• Follow daily production schedules and priorities
• Support team members during peak operational periods

Health, Safety & Compliance

• Follow health, hygiene, and safety procedures
• Use laundry chemicals and equipment correctly
• Adhere to hotel operational standards and policies
• Ensure compliance with brand and safety regulations

What Success Looks Like

• Consistently high-quality linen and garment presentation
• Efficient completion of assigned laundry tasks
• Timely delivery of guest laundry requests
• Strong teamwork and operational reliability
• Compliance with safety and hygiene standards
• Positive guest satisfaction related to linen and garment quality

Who This Role Is Perfect For

• Detail-oriented and hands-on individual
• Quality-focused with strong organisational skills
• Reliable and hardworking team player
• Able to work efficiently in a fast-paced environment
• Committed to maintaining high operational standards
• Takes pride in cleanliness, care, and presentation

What We Need From You

Ideally, you bring some (or all) of the following:

Education

• Basic education required
• Laundry or hospitality training is an advantage

Experience

• Previous laundry or housekeeping experience preferred
• Experience in hotels, serviced residences, or commercial laundry operations is an advantage
• Familiarity with laundry machinery and fabric care procedures beneficial
• GCC/Dubai experience is a plus

Personal Attributes

• Strong attention to detail
• Positive and service-oriented attitude
• Good teamwork and communication skills
• Reliable and disciplined
• Physically fit and able to perform manual tasks
• Ability to work efficiently under pressure
• Commitment to quality and consistency

What You Can Expect from Us

We give our people everything they need to succeed — from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. These include a full uniform, generous room discounts, and world-class training programs.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We foster a culture of trust, support, and acceptance — always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside of work. Through our myWellbeing framework, we’re committed to supporting wellbeing across your health, lifestyle, and workplace.

Ready to Shape the Guest Experience?

If you don’t meet every requirement but believe you bring the right energy, leadership, and passion for people, we’d still love to hear from you.

Join us and be part of shaping distinctive hospitality experiences in Dubai—where your ideas, personality, and expertise help define how guests connect, unwind, and remember us.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?