Job Description

The beautiful Shangri-La Resort, located at the tip of Monkey Island in the center of northeast Oklahoma's Grand Lake O' the Cherokees, is currently taking applications for seasonal workers. Are you looking for a rewarding seasonal job? We're hiring enthusiastic and hardworking individuals to join our team! Whether you're looking for a great way to earn extra income, gain hands-on experience, or work in a fun and fast-paced environment, we have the perfect opportunity for you.

POSITION

Laundry Attendant

JOB DESCRIPTION

Under direct supervision of the Executive Housekeeper, performing laundry operation tasks involving sorting, washing, drying, folding, and stacking of hotel laundry.

REPORTS TO

Executive Housekeeper

KEY RESPONSIBILITIES

• Wash linens and terry using proper washing formula by placing soiled laundry in washing machine, setting appropriate codes, and unloading the machine when wash cycle is complete.
• Dry or spin dry clean laundry by placing wet laundry in dryer or extractor, setting appropriate dials and unloading machine when laundry is dried or damp dried.
• Participate in the operation of the flat ironer by feeding clean sheets, pillowcases or other articles as instructed into the machine, folding them as they come out of the machine and placing them on appropriate table or cart.
• Sort soiled laundry into appropriate piles based on the type and how soiled the laundry is to ensure laundry is washed and dried appropriately.
• Assist in keeping laundry facility and equipment clean and operational and reporting all major mechanical problems to the laundry supervisor.
• Follow all safety rules and departmental policies and procedures.
• Performs other job-related duties as assigned.

QUALIFICATIONS & SKILLS

• High school diploma or equivalent preferred.
• Must be 18 years of age or older.
• Must be able to maintain a professional status in customer interaction.
• Must be able to maintain a professional working relationship with management and co-workers.
• Must be able to work varied schedules.
• Must be willing to "pitch-in" and help co-workers with their job duties.
• Must be able to withstand prolonged periods of standing and/or walking.
• Must have the ability push/pull up to 100lbs.

PERFORMANCE STANDARDS

Customer Satisfaction:

• Serve as a guest relations ambassador, delivering exceptional service every moment of the day.
• Exhibit professionalism, courtesy, and respect towards guests and associates under all circumstances.
• Strive to create memorable guest experiences, maintaining Shangri-La's high service standards.

Work Habits:

• Follow established work procedures and policies, maintaining punctuality and reliable attendance.
• Adapt to changes in the work environment with a positive attitude.
• Approach problem-solving proactively, seeking assistance when needed and continuously improving skills.

Safety & Security:

• Adhere to Shangri-La's safety and security policies, including key controls and proper handling of chemicals.
• Exercise care when lifting heavy objects and promptly report any safety concerns or hazards.
• Ensure compliance with emergency procedures to maintain a secure environment for guests and associates.