Job Description

Property: The Drew Hotel

Location: Plymouth, MA

Position Type: Variable Hourly / Non-Exempt

Compensation: $ 21.00 - $25.00 per hour based on experience

General: The ideal candidate must display effective listening and communication skills, initiative, the ability to work independently or as part of a team, and the capacity to lead by example. This individual must exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, they must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow-through.

We expect our team members to approach their work with passion, enthusiasm, and a strong commitment to customer satisfaction while championing, embracing, and living our company values.

attention to customer satisfaction. We also expect our employees to champion, embrace and live the company values.

Our values embody:

Integrity

We are honest, genuine, and transparent. We show up with humility and earn confidence through consistent, thoughtful follow-through.

Empathy

We lead with warmth, respect, and genuine care for others, enabling us to build authentic, trust-based relationships.

Excellence

We set high standards and strive for constant improvement. We embrace feedback, execute thoughtfully, and evolve intentionally.

Additional Information:

To apply for this position, you must be legally authorized to work in the United States. Upon hire, Section 1 of the Form I-9 must be completed no later than the first day of employment, and Section 2 must be completed within three (3) business days of your first day of employment.

Essential Functions of the Job:

• Regular attendance and timely reporting to work, ready to begin the scheduled shift.
• Ability to work flexible schedules (including weekends, nights, and holidays) to meet hotel and guest needs.
• Communicating effectively, both verbally and in writing, maintaining an appropriate tone, professional attitude, and welcoming body language.
• Ability to understand and follow operational instructions as directed by a supervisor or manager.
• Commitment to working safely. All employees must follow company safety policies and procedures as a condition of employment.
• Performing the job duties as described.

Reasonable accommodations will be considered to enable individuals with disabilities to perform essential job functions. If you believe you require an accommodation, please speak with your supervisor, General Manager, and they will in turn engage the off-property HR team.

Expectations of all Employees:

• Be polite, courteous, and helpful to all guests and coworkers, maintaining a positive, solution-oriented attitude and a high level of professionalism consistent with company values.
• Acknowledge guests promptly with a smile and a friendly greeting; attend to guest needs efficiently.
• Comply with all company and hotel policies and procedures, including the Employee Handbook, Conduct Policy, and Safety Policies.
• Maintain strict compliance with guest privacy and data security standards.
• Report all on-the-job injuries to a supervisor or the Manager on Duty immediately, regardless of how minor the injury may seem.
• Act as a safety and security agent by identifying and promptly reporting potential risks to guests and/or employees to management.
• Arrive to work on time in accordance with the attendance policy, wearing the appropriate and approved work attire/uniform, maintaining a neat and professional appearance.
• Complete work in a timely manner and meet established productivity standards.
• Keep the work area clean, safe, and well-organized.
• Demonstrate a collaborative team attitude, working together effectively to accomplish tasks, including supporting other operational areas when needed.
• Accurately record all hours worked. Seek approval from management prior to working any overtime (including clocking in early or staying beyond a scheduled shift).
• Perform additional duties as assigned.

Job Duties:

• Read, understand, and carefully follow safety labels on chemical containers (Never mix laundry chemicals); understand the precise operational parameters of all cleaning equipment and refer to Safety Data Sheets (SDS) before use.
• Turn in all guest articles found mixed into linen bundles to the Executive Housekeeper or Supervisor immediately; ensure found items are properly dated, bagged, and tagged in accordance with Lost & Found procedures.
• Wear required personal protective equipment (PPE) such as safety gloves, protective goggles, or apron guards to work safely and prevent workplace injury.
• Separate soiled laundry items accurately according to fabric type, weight, color, and wash requirements (e.g., separating sheets, blankets, duvets, and towels).
• Wash all sorted items according to methods prescribed by the machine manufacturer and chemical guidelines, utilizing proper automated formula selections; pretreat heavily stained or soiled items prior to washing.
• Dry all items using the proper heat settings and cooling cycles specific to the fabric type to protect textile longevity.
• Promptly shake out, fold, stack, and store all laundered items following established folding techniques to prevent wrinkling and maintain crisp presentation.
• Inspect cleaned linens and terry continuously to ensure strict quality control; immediately isolate any stained, torn, or damaged items and set them aside for treatment, conversion, or supervisor review.
• Prepare and fulfill Room Attendants' daily linen inventory staging and supply orders for prompt distribution to the floors or closets.
• Clean commercial dryer lint traps thoroughly every morning, and clear them systematically after every two hours of continuous use to optimize efficiency and eliminate fire hazards.
• Maintain an expert operational understanding of all property laundry washers, dryers, and irons; recognize, document, and report any equipment malfunctions or utility issues to maintenance or supervisors promptly.
• Assist in other operational areas of the hotel as assigned by management (such as supporting Houseperson tasks, cleaning public spaces, or assisting with room resets) to ensure overall guest satisfaction and team flow.

Experience

Prior experience in commercial laundry, industrial cleaning, or dry-cleaning environments is preferred; a commitment to workplace safety, team collaboration, and high production quality standards is required.

Performance Measurement:

Performance is evaluated through ongoing feedback from leadership, attendance reliability, laundry production volume, quality control audits (stain/wrinkle counts), peer feedback, and property brand cleanliness scores.

Physical Demands:

Work is performed in a hotel laundry environment, which can experience fluctuations in heat and humidity. This position is physically demanding as it requires physical stamina for extended periods of standing, walking, bending, reaching, folding, twisting, and lifting or moving linen bundles weighing up to 50 pounds. It requires moderate levels of physical agility and standard commercial equipment operation. Extended workdays may occasionally be required to meet workload demands during peak operational or seasonal periods.

Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential physical functions of this job. If you require an accommodation, please inform your General Manager, and they will in turn engage the off-property HR team.