Job Description

BASIC FUNCTION

The Laundry Attendant position is responsible for cleaning and monitoring the hotel linens and terry by washing, drying, and ironing. Timely providing the Housekeeping, Food and Beverage and Hotel with guest laundry needs. Using the highest regard for safety for themselves and others. Prior experience preferred.

QUALIFICATIONS (Education, Knowledge, Training, & Work Experience)

• Prior experience required
• Excellent customer service skills

ESSENTIAL FUNCTIONS

• Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard.
• Inspect cleanliness of articles removed from the washer, dryer, or dry-cleaning machines and place in clean linen carts.
• Set dryer to designated times and temperatures based on fabrics contained in load.
• Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load.
• Fold cleaned articles into designated size, either by hand or using folding machine
• Maintain accurate records of items laundered
• Deliver folded linen to designated storage areas
• Follow all company safety and security policies and procedures
• Report accidents, injuries, and unsafe work conditions to manager
• Ensure uniform and personal appearance is clean and professional
• Maintain confidentiality of proprietary information; protect company assets
• Welcome and acknowledge all guests according to company standards
• Thank guests with genuine appreciation
• Speak with others using clear and professional language
• Answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Comply with quality assurance expectations and standards
• Stand, sit, or walk for an extended period
• Keep laundry all surroundings clean at all times
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Perform other reasonable job duties as requested by Supervisors

HOTEL SPECIFIC ESSENTIAL FUNCTIONS

• Respond to any reasonable task as assigned by the manager.
• Aid guests in locating other areas of the hotel (walk them to destination if possible).
• Familiarity with parking validation procedures.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

ENVIRONMENT and POSITION ANALYSIS

Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.