Job Description

Oversee the implementation of laundry standards and procedures.

• Recommended changes to these standards and training needs on an ongoing basis.
• Maintain a current and thorough knowledge of all laundry systems.
• Open and close the shift and ensure effective shift hand over.
• Distribution and collection of keys.
• Management of all incoming and outgoing calls to Laundry Department.
• Solve employee grievances.
• Direct task allocations and change according to volume and peak periods.
• Perform quality inspections.
• Priorities VIP or difficult guests.
• Liaise with Housekeeping for guest and hotel requirements.
• Ensure laundry valet is processed and delivered in a timely manner.
• Co-ordinate special projects (e.g. equipment routine service; stock inventories).
• Manage all special requests made by guests.
• Ensure consistency within the department.
• Ensure you have complete knowledge of room types, layouts and facilities and the location of these. • Supervise laundry storage areas.
• Maintain adequate stock levels.
• Complete stock takes as required.
• Maintain stock levels.
• Conducts shift briefings to ensure hotel activities and operational requirements are known.
• Proper deployment of manpower in respective areas.
• Plan production schedule.
• Ensure timely procurement of materials