Job Description
Mercier Consultancy is seeking a Latvian-Speaking Customer Solutions Consultant to join our team in Sofia, Bulgaria, with fully paid relocation support. In this role, you will be the primary liaison for Latvian-speaking clients, providing customized customer solutions and support to ensure exceptional client satisfaction and success.
Working in a dynamic and collaborative environment, you will handle client inquiries, troubleshoot issues, and deliver tailored solutions that address client needs. This position offers significant opportunities for career growth along with a comprehensive relocation package.
Responsibilities
- Provide timely and effective support to Latvian-speaking customers
- Understand client requirements and offer customized solutions
- Collaborate with internal teams to resolve client issues promptly
- Maintain accurate records of client communications and resolutions
- Identify and recommend service improvements based on customer feedback
- Assist in onboarding and training new clients
- Stay informed about company products, services, and industry trends
Requirements
- Fluency in Latvian and English, both spoken and written.
- Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
- Strong customer service skills with a solution-oriented approach
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively within a team
- Detail-oriented with strong problem-solving skills
- Previous experience in customer support or consulting is preferred
- Willingness to relocate to Sofia, Bulgaria with full relocation costs covered
Benefits
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
