Customer Service Agent role is a key role for our business.
We are looking for a passionate and enthusiastic person who is able to put customers at the heart of our business, creating a pleasurable and entertaining journey for them across all touch points.
If you think you can do it, you could be the one we're looking for!
YOU LOVE:
Making impact by helping people and making someone's day better
Socializing with people over chat, e-mail or phone
Challenges by solving "puzzles" and cracking the "nuts"
YOU ARE:
A champion in communicating and socializing with people
Optimistic and positive (even when the going gets tough)
Empathetic, positive and immensely patient
Energetic and goal-oriented person
YOU WILL:
Listen, engage and help customers with their inquiries over e-mail, chat or phone
Investigate problems, develop solutions and manage through resolution
Escalate issues to other departments or manager
Support your colleagues and help the new ones
YOU NEED:
Excellent written and verbal communication skills in Latvian and Russian; at least intermediate skills in English
Very good computer and typing skills
Ability to focus on details and multitask
Strong active listening skills - give attention to what other people are saying, take time to understand and ask questions when appropriate
Problem solving skills and ability to adapt to change with positive attitude
Readiness to work flexible hours and shifts - the customer support department works from 7:00 AM - 2:00 AM all days.
WE OFFER
Great opportunity to take part in the development of growth- and innovation-driven company and build its future.
Dynamic work in a rapidly growing international company with personal development possibilities.
Professional team with various, international backgrounds to collaborate.
Opportunity for career development.
Wide benefits package: annual company performance bonus, extra day off on your birthday, dedicated days off for your physical and mental health, additional vacation days depending on the length of employment, health insurance policy, wellness and team-building events, dedicated budget for your training and development, paid online consultations with certified therapists and so much more!
Welcome to Entain.
Our journey as Entain began when we evolved from GVC Holdings on 9th December 2020, but our brands have been paving the way and making history since the 1880s.
Today, we’re one of the world’s largest sports betting and gaming entertainment groups – a FTSE 100 company that is home to more than 25 widely recognised brands, such as bwin, Coral, Foxy, Gala, Ladbrokes and partypoker.
But that’s just the beginning. We’re constantly broadening our horizons and expanding our global influence. For example, our partnership with MGM Resorts International has allowed us to make waves in the US by powering BetMGM with our bespoke and top-of-the-line technology.
It’s with this unique technology that we’re revolutionising our industry, and we’re boldly working towards being THE world leader in sports betting and gaming. Really though, it’s the people that truly make us who we are. There’s over 30,000 of us around the world and counting, but we all play for the same team.
We’re proud to promote a culture that shatters barriers to unite, and encourages uncompromised diversity of background, thought and experience. When we win, we win together.
If you share our values and want to be part of the revolution, we want you on our team. With offices across 19 different countries, we have an excellent history of identifying and nurturing the finest talent on a global scale. We’re all about putting our customers at the heart of the action and, with us, you can help bring moments of excitement into people’s lives.
At Entain, it’s your game. We’re ready to play – are you?
