Job Description

Our Commitment to Our Team

At Pipe17, our values aren’t just words on a wall. They’re how we operate every day.

We are a high-performance team built around ownership, integrity, and a strong bias for action

We set bold goals, hold ourselves accountable, and move fast to solve customer problems. Every team member owns their decisions and drives outcomes. No one waits for permission.

We operate with urgency, but not recklessly. We focus on what matters most, take initiative, and course-correct quickly when needed. We value people who speak up, follow through, and take pride in their work.

Teamwork is at our core. We win together, support each other, and celebrate our shared victories. Collaboration across functions is a daily practice, not just something we talk about. We learn from each other, improve constantly, and rally around our mission: unify commerce after the buy button.

We act with integrity We do what’s right, even when it’s hard. That’s how we build trust with each other, our customers, and our partners.If these values resonate with how you like to work, you’ll fit right in.

At Pipe17, we are revolutionizing e-commerce integration, empowering businesses to seamlessly connect their systems and processes to optimize efficiency and enhance the entire supply chain. Our cutting-edge platform simplifies data exchange, accelerates order fulfillment, and ensures real-time visibility, enabling businesses to scale with ease.

We are seeking a highly motivated and experienced EDI On-boarding Customer Success Manager to join our dynamic team. The ideal candidate will be responsible for defining and implementing the end-to-end onboarding process for our customers utilizing Electronic Data Interchange (EDI) solutions. This role requires a strong understanding of EDI processes, strong project management and multi-tasking skills, and a passion for driving customer success.

AI fluency: You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.

Note: Pipe17 is currently focusing on X12 EDI capabilities to integrate with North America Retail trading partners to take orders (both drop-ship and bulk orders into DCs) and connecting those orders to backend systems (ERPs, Fulfillment providers, etc). Key EDI documents we support are 850, 855, 856, 810, 846

Key Responsibilities:

• Serve as the primary point of contact for customers during the onboarding process, guiding them through the EDI testing and Pipe17 configuration process..
• Collaborate with cross-functional teams including Sales, Product, and Development to ensure seamless onboarding and integration of customer EDI requirements.
• Work with and oversee / manage partners who we are looking to bring on for outsourced EDI onboarding.
• Develop and maintain strong relationships with customers, understanding their business needs and providing strategic guidance to maximize the value of Pipe17's solutions.
• Manage project timelines, deliverables, and resources to ensure successful and timely onboarding of customers.
• Provide training and support to customers on the use of Pipe17's platform, focusing on EDI and including troubleshooting and resolving technical issues as needed.
• Act as a customer advocate within Pipe17, representing customer feedback and requirements to inform product development and enhancement initiatives.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or related field.
• Minimum of 3 years of experience in customer success and/or project management, with significant experience in the e-commerce industry.
• Solid understanding of Electronic Data Interchange (EDI) processes and standards, with experience in onboarding and managing EDI implementations.
• Strong project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines.
• Excellent communication and interpersonal skills, with the ability to build rapport and credibility with customers and internal stakeholders.
• Proven ability to problem-solve and troubleshoot technical issues, with a customer-centric approach to delivering solutions.
• Experience working with cross-functional teams and collaborating effectively to drive customer success.
• Knowledge of integration technologies is a plus.
• Strong analytical skills and attention to detail.

If you are passionate about customer success and have a strong background in EDI implementation and management, we encourage you to apply for this exciting opportunity to join our growing team at Pipe17.

Compensation (US FTE)

• Competitive salary
• Great healthcare + dental + vision coverage
• Retirement plan
• Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
• Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation

About Us

Pipe17 is a venture-funded software company headquartered in Seattle, WA with a significant presence in the San Francisco Bay Area.

We provide an AI-native OrderOps platform that makes commerce operations effortless for brands and 3PLs. Pipe17 connects sales channels, marketplaces, ERPs, WMS, and trading partners through one integration, automates order and inventory flows, and delivers real-time visibility so operations stay proactive - not reactive.

With Pipe17, companies scale omnichannel, onboard faster, protect margins, and reduce operational costs - all while serving customers better.

Pipe17 sells directly to merchants and 3PLs and through a growing ecosystem of technology and services partners. The company is backed by GLP Capital Partners, a leading investor in ecommerce logistics.

Pipe17 recently announced its Series A funding to accelerate growth and category leadership. You can read more here