Job Description

Job Duties:-

• Support hub supervisor in overall performance and efficiency by developing and monitoring key performance for the hub staff.
• Monitor the Hub members performance and manage the daily plans for each hub member and provide staff pastoral support.
• Ensuring that shipments are processed and entered accurately onto system.
• Audit on the couriers daily performance and check their appearance.
• Make a verification calls on the undelivered shipments” Canceled” and '"Scheduled" shipments on a daily basis.
• Ensure that the packages updates are in place on bosta system and have the same status on the hub daily productivity sheet.
• Monitoring the shipments that exceeded our life Cycle SLA and the agreed period of holding at the Hub to be returned back to CAI SF Team.
• Archive the proof of the deliveries for the returned orders for a month.
• Following up the “Freshdesk” and assure resolving all the assigned tickets and handling the hub related issues within the agreed SLA on a daily basis.
• Create tickets with the raised problems and complaints from the customers assigned to client support team.
• Responsible for hub compliance and documentation.
• Manage inventory process, ensuring that changes in inventory are promptly and accurately recorded in the case of an inventory discrepancy.
• Ensure sending the reports within the agreed timing on a daily basis.

Job Requirements:-

• Minimum of 5 years in hub and warehousing operations, preferably in the shipping field.
• Very good English Level
• Must have experience in leading and supervising teams.
• High School Diploma; Bachelor's degree
• Decision Making and problem solving skills
• Analytical and reporting skills
• Ability to meet deadline and work under pressure
• Time Management and multi-tasking
• Good interpersonal skills and leadership skills
• Proactive, with can do attitude and good judgment
• Focused and professional attitude