Job Description

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Large Loss Team Members

Lead a Team. Make a Difference. Build Your Career with SERVPRO.

At SERVPRO, we're more than a restoration company—we're a team committed to helping homeowners and businesses recover after fire, water, mold, storm, and other property damage. We're looking for a motivated, hands-on Restoration Large Loss Team Members who leads by example, takes pride in delivering quality work, and enjoys developing others while providing outstanding customer service.

This position is an important leadership role within our Large Loss Team, supporting major commercial and residential losses, high-volume events, and storm response operations. The ideal candidate is an experienced restoration professional who is comfortable working in a fast-paced environment, managing crews, traveling when needed, and responding to changing project demands.

If you're an experienced restoration or construction professional ready to take the next step in your career, we'd love to meet you.

Benefits

• Competitive compensation
• Paid training and continuing education
• IICRC certification opportunities
• Uniforms provided
• Company vehicle (when applicable)
• Company tools and equipment provided
• Career advancement opportunities
• Professional development and leadership training
• Comprehensive benefits package
• And more!

Position Summary

The Large Loss Team is responsible for leading restoration crews and overseeing restoration activities associated with large commercial and residential losses, storm events, and other high-volume emergency response situations.

This position serves as a primary field leader, coordinating crews, equipment, materials, and daily work activities to ensure projects are completed safely, efficiently, and to SERVPRO's high standards.

The Large Loss Supervisor must be adaptable and willing to respond to emergency situations that may require extended hours, overtime, on-call availability, overnight stays, and travel outside of the local service area. During major storms or other high-influx events, this position may be required to travel and work extended schedules to support customers and company operations.

As the face of SERVPRO in the field, you'll demonstrate our Here to Help® commitment by communicating professionally with customers, insurance representatives, contractors, project managers, and team members throughout every project.

Key Responsibilities

• Lead and supervise restoration technicians on large-loss, residential, and commercial restoration projects.
• Coordinate and direct crews in the field to ensure work is completed safely, efficiently, and according to project requirements.
• Assign daily work activities and communicate priorities clearly to team members.
• Perform and oversee water, fire, mold, storm, specialty cleaning, demolition, and other restoration services.
• Assist with mobilization and demobilization of crews and equipment for large-loss and storm response projects.
• Manage multiple crews, job sites, and changing priorities during high-volume events.
• Deliver exceptional customer service while maintaining clear and consistent communication throughout the restoration process.
• Communicate professionally with customers, insurance representatives, property managers, contractors, and other project stakeholders.
• Monitor project quality and ensure all work meets SERVPRO standards and applicable industry requirements.
• Identify jobsite hazards and enforce all company safety policies, OSHA guidelines, and required PPE procedures.
• Create and maintain detailed, accurate job documentation, including photos, notes, moisture readings, equipment records, daily logs, and other required documentation.
• Manage labor hours, equipment usage, and consumable materials to maximize efficiency and control project costs.
• Monitor crew productivity and make adjustments as necessary to keep projects on schedule.
• Train, coach, and mentor Restoration Technicians to support their professional growth and development.
• Assist with onboarding and training of new employees and temporary/supplemental labor when needed.
• Communicate project updates, challenges, staffing needs, equipment requirements, and scheduling concerns with the Restoration Manager and office staff.
• Inspect, clean, and maintain company vehicles, equipment, and tools.
• Ensure equipment is properly placed, monitored, documented, maintained, and removed from jobsites.
• Assist with warehouse organization, facility maintenance, equipment preparation, and inventory management.
• Participate in emergency response and on-call rotations as required.
• Be available and willing to work overtime, weekends, holidays, and extended hours when business or emergency response demands require it.
• Be willing to travel for large-loss projects, storm events, catastrophic losses, and periods of high job volume.
• Support out-of-town deployments, including extended travel and overnight stays, when necessary.
• Maintain a professional appearance and represent SERVPRO positively at all times.
• Continue developing technical knowledge through ongoing training and industry certifications.
• Perform other duties as assigned.

Large Loss & Storm Response Expectations

Because this position is part of the Large Loss Team, flexibility and availability are essential. Candidates must understand that restoration emergencies and catastrophic events do not always occur during normal business hours.

The successful candidate must be willing to:

• Participate in an on-call rotation.
• Work overtime and extended shifts when required.
• Work evenings, weekends, and holidays during emergency response situations.
• Travel to support storm events, catastrophic losses, and high-influx periods.
• Work in unfamiliar locations and changing jobsite conditions.
• Stay overnight or for extended periods when required by a large-loss deployment.
• Work effectively with crews from multiple locations or branches.
• Adapt quickly to changing schedules, priorities, and project requirements.
• Maintain a positive, professional attitude during high-pressure and high-volume events.

Qualifications

• High school diploma or GED required.
• Preferred: Previous restoration experience, particularly in water, fire, mold, storm, or large-loss restoration.
• Preferred: Previous construction experience.
• Minimum of 1 year of experience in restoration, construction, cleaning, or a related field.
• Previous leadership or supervisory experience preferred.
• Experience working on commercial, large-loss, or multi-crew projects is a plus.
• IICRC certifications preferred (or willingness to obtain).
• Strong leadership, communication, and organizational skills.
• Ability to lead crews and maintain productivity in a fast-paced environment.
• Ability to make sound decisions and solve problems under pressure.
• Excellent customer service and interpersonal skills.
• Strong attention to detail and ability to maintain accurate documentation.
• Ability to prioritize and manage multiple tasks and projects.
• Valid driver's license with a clean driving record.
• Ability to successfully pass a background check and drug screening.
• Must be willing to participate in on-call rotations.
• Must be willing to work overtime, weekends, holidays, and extended hours as needed.
• Must be willing to travel for large-loss, storm, and high-influx events.

Physical Requirements

This position requires working in residential and commercial environments under a variety of conditions. Candidates must be able to:

• Lift up to 50 pounds independently and up to 100 pounds with assistance.
• Stand, walk, bend, kneel, climb ladders, and work overhead for extended periods.
• Work in confined spaces such as crawl spaces and attics.
• Safely operate company vehicles and restoration equipment.
• Perform repetitive lifting, pushing, pulling, carrying, and reaching.
• Work around water, mold, smoke, debris, cleaning chemicals, and other environmental conditions.
• Wear appropriate personal protective equipment (PPE), including respirators when required.
• Work in varying temperatures, humidity levels, and occasionally noisy environments.
• Work extended hours and varying shifts during emergency response and large-loss events.
• Travel and work in different environments and jobsite conditions as required.

Why SERVPRO?

At SERVPRO, we invest in our people. We provide the training, equipment, and opportunities you need to build a rewarding career while making a meaningful difference in the lives of our customers.

As a member of our Large Loss Team, you'll have the opportunity to take on challenging projects, develop your leadership skills, gain valuable restoration and construction experience, and play a critical role in helping communities recover after significant property damage and catastrophic events.

If you're ready to lead a team, solve problems, work in a fast-paced environment, and grow with an industry leader, apply today and become part of the SERVPRO family.

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.