Job Description

As a Large Loss Claims Handler you will be proactively managing a caseload of technically complex claims up to a value of £500,000 including fatalities, mild brain, and serious orthopaedic injury claims whilst operating within Haven’s Delegated Authority and reserving and reporting to reinsurers when required.

Provide technical support and guidance to less experienced claims handlers and handle technical referrals where required.

Role: Large Loss Claims Handler

Location: Sevenoaks or Liverpool with Hybrid Working/ Remote

Working hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm

Salary: £47,500-£60,000 DOE + 10% bonus potential per annum, paid quarterly

What you will be doing:

• A proactive management approach to handling their own portfolio with excellent diary management whilst maintaining own KPI’s and SLA’s.
• Proactive review of claims ensuring they are realistically and accurately reserved in line with best practice and the earliest opportunity and referring those highlighted as exceeding authority.
• To provide accurate and timely written reports and verbal presentations of cases to the wider business and reinsurers.
• Understand when to utilise external suppliers to ensure the best outcome for the business with minimal claims spend.
• Participate in training/auditing of less experienced handlers where required.
• Maintain own technical knowledge through training/seminars and provide feedback and training on issues identified.
• Assist with setting of technical philosophy and business best practice and participating in any projects as/when the business requires.

What we’re looking for

• Persuasive, strong and confident communicator with strong analytical skills.
• Ability to use own initiative to explore all options to achieve the best outcome for the business and take ownership of the same.
• Highly motivated self-starter requiring minimal supervision and superior time management skills ensuring they are capable of organising and prioritising work effectively.
• Excellent team player.
• A solid understanding of case law, statute, CPR and Pre-Action Protocols.
• Always acts as a role model.

Grow with Acorn

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• • We run through walls for our customers and each other
• • We challenge the status quo
• • We succeed when we help those around us succeed
• • We decide quickly when the smart thing to do is use our judgement

Benefits

• • A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
• • 24/7 mental health support & free counselling available
• ☝ Grow with us: Through career fairs, leadership programs, and learning on the go!
• • Flexible benefits, including early access to salary via our internal platform
• • Hybrid working options to support work-life balance and individual needs
• • Recognition awards, social events & more

Our Commitment to our colleague’s:

These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• • Mindful Employer – championing mental health and wellbeing
• ♿ Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• • Menopause Friendly accredited – supporting every stage of life
• •️ Armed Forces Covenant signatory – honouring those who serve
• •️ Armed Forces Defence employer recognition scheme - Supporting those who serve
• • Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
• • Best Place to Work for Development – proud to be investing in people’s future
• •‍• Best Place to Work for Women – breaking down barriers to women's career progression

If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.

A Few Things to Know Before You Apply

We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

• Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

• We’re Here to Support You

We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.