Posting number: 01-26-012
Department: Administration
Division: InfoComm
Job classification: LAN/WAN Support Specialist III
Posting type: Open
Categories: IT and Computers
Supports, monitors, tests and troubleshoots hardware and software problems relating to the Local Area Network. Provide system maintenance functions for the department's network system. Assure the availability of systemresources.
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Provide second-level support for the Borough's PC and Network computers, including evaluation and diagnosis of problems.
Installation of software, and software updates.
Maintenance and repair of hardware and peripheral equipment.
Performs computer trouble shooting to diagnose network system problems; analyzes personal computer and peripheral's functionality; identify, locates, resolves and repairs problems
Maintains and updates network computer systems; installs software upgrades and enhancements, documents work performed.
Reviews directory structure to maintain local user accounts and system security for e-mail and shared files.
Remains current on trends and technology changes; evaluate new hardware, software and related equipment for functionality and fit to current operating environment and user needs.
Prepares and processes work orders; configures, installs and upgrades user hardware.
Monitors and resolves basic network stability and connectivity problems.
Perform system backup according to procedures and established schedules
Provides advanced software and software support to PC users.
Assist in the maintenance of inventory for all LAN/WAN supplies.
Participate in information systems planning.
Schedule system repairs.
Maintenance of records regarding daily data communication transactions, problems and remedial actions taken, or installation activities conducted.
Maintains and updates network computer systems; installs software upgrades and enhancements; documents work performed.
Assist in the research and implementation of systems upgrades.
Participates in InfoComm team efforts, including day-to-day operations and user support
Establish and maintain effective work relationships with all NSB Departments.
Travel to outlying villages as required.
Perform other duties as assigned.
Knowledge of Borough policies and procedures.
Knowledge of principals and capabilities of computer systems, including networked environments and peripheral devices.
Knowledge of commonly used Information Services concepts, practices and procedures.
Knowledge of Local Area Network principles.
Knowledge of hardware and software troubleshooting techniques.
Knowledge of local systems access and security guidelines and procedures.
Knowledge of specialized software applications.
Skill in using basic tools, equipment and procedures for repairing computers and peripheral devices.
Data processing experience.
Strong interpersonal skills.
High school graduate or G.E.D/or, a combination of 12 years of education and related work experience.
Five years of computer experience, including three years of computer hardware and software work experience;
Three years experience in a customer service environment;
Ability to pass Security Clearance with the State of Alaska Department of Public Safety Information Network (APSIN) and National Crime Information Center (NCIC) within 60 days of hire.
Valid Driver's License from the state the individual is currently residing in and have the ability to obtain a valid Alaska Driver's License that meets North Slope Borough insurance criteria within 30 days of employment.
THE NORTH SLOPE BOROUGH IS AN ALCOHOL AND DRUG FREE WORKPLACE.
This Job Description reflects North Slope Borough's best effort to describe the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation. This is not intended to be a contract.
Welcome to the vast and unique world of the North Slope Borough. Here on the northern edge of the continent, you will discover the otherworldly landscapes and abundant wildlife that inspired the ancient cultural traditions practiced today by Iñupiat Eskimos.
America's Arctic is full of surprises. It is home to a subsistence whaling tradition that extends back for as long as our collective memory has existed, yet it also hosts some of the world's most advanced technology in the oil fields spreading out from Prudhoe Bay. The land is vast and remote; and while seemingly rugged, is really remarkably fragile. Our land and waters recover very slowly from damage, so the risks from oil and gas development can be high. We work closely with the oil industry, state, and federal agencies to make sure that everyone can benefit from the resource wealth of this region without sacrificing the natural gifts that have sustained Iñupiat culture for thousands of years.
The people of the Arctic have survived in one of the world's harshest climates through our ability to adapt. We adapted to the discovery of oil in our traditional homeland by forming the North Slope Borough. Our borough has offered local residents a chance to help manage our lands and participate in the benefits of the oil boom. Through the borough, we have been able to enjoy the advantages of the modern world at the same time as we protect the subsistence values we hold dear.
The North slope Borough provides high quality infrastructures and services. We take pride in the schools and health facilities that make our communities livable and provide the framework for a life that will inspire our children as it honors our ancestors.
These are our twin goals -- to create opportunity for the future and to assure continuity with the past.
