Job Description

Responsible for handling video calls and render the meaning of conversations between British Sign Language and English speakers. Break the communication barrier in a wide range of industries that a Language Line serves, during simple or complex, technical or non-technical video interpreting sessions Providing support with the management of BSL interpreters with the potential to develop to Senior Language Specialist responsible for BSL interpreter training and performance monitoring.

Qualifications

Qualifications & Experience

• Verified by the NRCPD to meet all of the registration criteria required by them to be accepted onto their register. On successful registration, interpreters are issued with a yellow identity badge that they will have at all assignments (official NRCPD badges feature a silver 'Sign Safe' logo).
• Must hold an MA, Post Graduate Diploma or NVQ Level 6 or equivalent in BSL/English Interpreting and Translating. In addition to this, they should hold a Level 6 or honours degree level or equivalent in their second language (typically BSL)
• Matric or Equivalent (Essential)
• Sufficient appropriate experience of public sector BSL interpreting and evidence must be available on request.

Technical Requirements:

• British Sign Language experience
• Registered Sign Language Interpreters (RSLI) with the National Register for Communications Professionals working with Deaf and Deaf blind people (NRCPD) is mandatory.

Desirable

• Competency in Microsoft Office.
• Administration experience.
• Experience in delivering training
• Experience in quality control / performance review of other

Responsibilities

• Responds to video interpreting sessions promptly and conduct interpretation in a professional manner
• Exhibits excellent interpreting skills and professional attitude whilst interpreting
• Provides accurate and complete interpretations of verbal and non-verbal messages as uttered by the business and their customers of limited English proficiency
• Ensures the highest level of quality by following all interpreting guidelines and procedures as set forth by the business and professional bodies such as NRCPD and RBSLI
• Remains impartial and unbiased while using correct protocol
• Manages the flow of the video-call and avoids taking over and interaction with the service user w/o client's permission
• Exhibits knowledge of industry-specific terminology and protocol, i.e. medical/court/insurance/government agencies
• Provides excellent customer service to client and service user, i.e. use of appropriate tone, patience and courtesy
• Maintains a positive working relationship with Contractor Liaison, the Interpreter Resource Centre and other departments as needed
• Demonstrates dependability Demonstrate commitment to cultural sensitivity and working in a diverse environment.
• General admin tasks, such as producing reports.
• Assisting with any other ad-hoc duties which may be required by the department.
• Take personal responsibility for ensuring that personal information is used fairly and lawfully within GDPR guidelines, report any personal data security incidents immediately and abide by the Information Security Policy detailed in the Staff Handbook
• Any other duties appropriate to the position.

Competencies

• Independent worker, willing to take responsibility with proactive approach
• Works to understand business, as well as customer needs and strives to exceed expectations.
• Ability to work in a fast paced, high-pressure role and to multitask.
• Ability to set, communicate and track clear & measurable goals through KPI’s.