• Landside Operations team
• London Stansted Airport
• 1 x permanent role – part time, 18.5 hours per week
• 1 x 12 month secondment / fixed term contract - 36.75 hours per week
• £26,484 rising to £29,331 after a successful 3 month probationary period (£13,242 rising to £14,665 for the part time role)
• Additional 17.5% shift pay
• Shift working – shifts include 0600 – 1630 and 1530 – 0200, covering seven days a week and rotating over a 10 week period.
The role
To manage the operation of the bus and coach station at Stansted Airport ensuring a safe operating environment, with excellent customer service and minimal disruption at all times. Working as part of the Landside Operations team to ensure that the coach station operates to the highest standards for both passengers, colleagues and other stakeholders.
Working with scheduled bus and coach service providers, you will ensure that exceptional service standards are delivered and you will work to develop positive working relationships.
• To oversee the management of Stansted Airport coach and bus station ensuring an efficient operation with minimal disruption, including bay management
• To carry out daily Health & Safety inspections on the Coach Station facility and report/record all faults through the Airport’s fault reporting process
• To facilitate the payment of charter coach charges and bank monies daily through the agreed process
• To provide information and assistance to all customers and service providers using the coach and bus station services.
• To provide detailed information relating to the Stansted Airport departures and facilities
• Ensure a high level of Customer Service is delivered without exception and make decisions that improve the experience for all.
• To liaise with Cleaning Supervisors to ensure the coach station facility is cleaned to a high standard
• To liaise with the Stansted Airport service providers regarding service updates
• To manage the evacuation of the Coach Station facility and assist in the Terminal evacuation procedures.
• Create a positive culture through great communication, integrity, positive energy and pride
What will make you successful in this role
• A passion for customer service
• Driven to deliver a high quality standard of service in the coach & bus station
• Great communication skills
• Administration skills, including use of IT
• Health and safety knowledge
• Self-motivated and driven to achieve daily goals
• Proven ability to continually identify improvement opportunities and implement them
Why MAG?
Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports 12,000 jobs on site and generates around £7.75bn each year for the region.
Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:
• Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
• 24 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free Virtual GP service, available 24 hours a day, 7 days a week
• Care Concierge service
Equal Opportunities & Reasonable Adjustments
We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.
Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.
We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.
At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.
Manchester Airports Group (MAG) is the UK’s largest airports group. Collectively, MAG owns and operates three UK airports – Manchester, London Stansted, and East Midlands – alongside digital travel services business, CAVU.
Last year 54m passengers flew through our airports, and we contributed more than £8bn to the UK economy. MAG directly employs 7,000 people and supports more than 40,000 jobs across the supply chain.
We understand airports and air travel better than anyone. Our impact spans the length of the UK, with around 70% of the population living within a two-hour journey of a MAG airport. By working with a wide range of airlines to forge long-term partnerships that maximise the choice and value available to passengers, we have grown a large route network that connects people and businesses to the globe.
Looking ahead, we are ambitious and focused on making the future of travel better. We are investing in our airports to launch new routes, and give our passengers the best experience. In CAVU, we are using MAG’s decades of aviation experience and industry-leading consumer insights to revolutionise airport travel. And, running through everything we do, we are working confidently towards a sustainable future and achieving net zero for aviation by 2050.
