Job Description

Who we are:

Victoria International Container Terminal (VICT) is Australia’s flagship automated terminal and a cornerstone of the Port of Melbourne. As a key subsidiary of ICTSI—a global powerhouse operating 34 terminals across 20 countries and 6 continents—VICT combines world-leading expertise with local innovation.

Located at Webb Dock East, VICT provides an essential capacity boost to the Port of Melbourne, supporting continued growth with a throughput capacity of 1.25 million+ TEU. Our strategic position on the bay side of the West Gate Bridge offers a critical advantage: we are the only terminal in Melbourne capable of servicing the newest generation of neo-Panamax vessels, ensuring faster berthing and unrivalled turnaround times for both imports and exports.

At VICT, we are leveraging global scale and cutting-edge innovation to redefine the future of maritime logistics.

of the role:

We are on the lookout for a passionate and dynamic individual to join our team as a Landside Coordinator, this role will ensure smooth running of VICT Landside Operations, working collaboratively within a high performing team to assist in the management of our Vehicle Booking System (VBS). Your work will directly contribute to ensure that VICT continues to provide the highest possible standard of service to our customers.

The successful candidate will join the existing Landside team of four and work a rotating roster consisting of five 8-hour shifts per week, with start times of 6am, 8am, 10am and 1pm, including one weekend in every four which is worked from 6am-2pm, approved work from home shifts on the weekend may be available in consultation with the Landside Manager. Following onboarding and once competency in the role has been achieved, the successful candidate will also be required to participate in an on-call roster to provide out-of-hours support, with an allowance paid accordingly. This position offers a competitive annual base salary of $96,407 plus superannuation

If you thrive in a fast-paced environment, work well in a high performing team and are dedicated to delivering exceptional customer service, then please apply!

Key Responsibilities:

• Setup and application of daily/weekly time slot allocation to the transport community.
• Provide a point of contact for all VBS and Transport Enquiries.
• Monitor the hourly performance and adjust slot availability as required.
• Orchestrate bulk Stack Runs to minimise impact on landside performance.
• Coordinate and communicate Equipment/System maintenance and Outages.
• Maintain clear communication via VBS Notices to inform Transport Companies of any delays or relevant terminal information.
• Liaise with Customs to manage XRAY Runs and inventory
• Troubleshooting and escalation to 1-Stop helpdesk of any messaging issues affecting bookings in the VBS.
• Assist Customer Service and Support team with Customer Requests
• Quote for and coordinate the delivery of Out of Gauge and non-standard lifts
• Administering all Direct Return Empty roll over at request of shipping lines
• Troubleshoot and escalate EDI issues for Shipping lines
• Administer free storage periods and adjust cut offs as agreed with planning team
• Sanitation of billable events prior to weekly invoicing
• Transport billing queries (investigation and resolution)
• Develop and maintain effective relationships with clients and stakeholders
• Planning/staging of containers prior to delivery

Desired Skills and Experience:

• Effective oral and written communication skills, including report writing.
• Ability to provide leadership, obtain cooperation and/or support from other team members and clients to meet objectives.
• Excellent customer service skills.
• Ability to effectively analyse performance data.
• Utilise standard industry computer packages such as the Microsoft suite.
• Knowledge and experience in the terminal, vessel, yard planning, transport and control systems.
• Background in Logistics preferred.

What's in it for you?

We value innovation, teamwork, and a passion for excellence. VICT is proud to offer a supportive and inclusive workplace that celebrates equal opportunities, diversity and new standards in workplace safety for the industry, as well as competitive salary and benefits packages, and opportunities for growth and development.

Some of our employee benefits on offer are:

• Competitive remuneration package and benefits
• Free onsite, secure parking.
• Free EV Charging
• Employee Assistance Program
• Novated Leasing Options
• 18 weeks paid parental leave
• Quarterly Townhall business celebration and communication updates.
• A chance to work for Australia's only fully automated container terminal.
• Great Team Environment committed to continual improvement.
• $750 Health and Wellbeing allowance per financial year.
• PPE provided.
• Member of various industry bodies such as; Australian Logistics council, Shipping Australia Limited & Container Transport Alliance of Australia.
• Opportunities for Females to be a part of our Wayfinder partnership, to increase the visibility of your career in the supply chain and logistics industry.
• A chance to work for Australia's only fully automated container terminal.
• Global-standard new facility with advanced tech and sustainable operations.
• Great Team Environment committed to continual improvement.

Sustainability & Safety

VICT’s state of the art design and engineering delivers a highly sustainable container terminal to the Port of Melbourne. We have liaised regularly with various stakeholders, including our closest neighbours, and we are committed to delivering an environmentally responsible operation.

Safety is our priority. Stevedoring is a traditionally dangerous industry due to the constant changes in environment, therefore we take care to improve the conditions of our workers.

By harnessing the equipment and technology available at VICT, we have the potential to deliver a service to assist with the new provisions to ensure all components of the supply chain are compliant with allowable weights, vehicle dimensions, load restraint, driver fatigue, vehicle speed and maintenance.

Our Technology

VICT’s development delivers a leading global standard in modern container terminal design, innovation and operations, using best-proven technologies to deliver automated operations for both landside and shipside. Our technology brings the equipment to life, ensuring it all runs smoothly.

If this sounds like you and you want to continue your career in transport and logistics, or are looking to start your career with us, please APPLY via the link.

Must have unrestricted Australian working rights.