Job Description

A bit about the role:

As a Land Product Coordinator, you will play an important role in supporting, creating and delivering the land-based experiences that make our expeditions truly memorable. From hotels and transfers to pre- and post-cruise programs, you will help ensure that every element of our guests’ journey is carefully planned, reliably delivered and aligned with the HX promise.

Key Responsibilities & Deliverables:

• Contribute to the the development and management of our land product portfolio, including hotels, transfers, pre- and post-programs and other destination services.
• Work with local suppliers and partners to secure the capacity, allotments, rates and commercial terms needed to support our sales and operational requirements.
• Coordinate land services during both normal operations and irregular or last-minute situations, ensuring our guests continue to receive a seamless experience.
• Build and maintain strong, trusted relationships with hotels, DMCs and other local suppliers.
• Monitor supplier performance and ensure agreed quality, safety and service standards are consistently met.
• Contribute to the development and implementation of processes, procedures and supplier audits.
• Maintain accurate hotel contracts, pricing, service standards and product information.
• Provide clear and reliable product information to internal stakeholders across the business.
• Participate in the creation and development of HX tours, packages and destination experiences.
• Collaborate closely with the wider Air & Land team and Hotel Inventory Coordinator to deliver outstanding guest experiences.
• Contribute proactively to the wider team and take on additional responsibilities as required.

Requirements:

• 3+ years of experience in the travel industry, with experience from a tour operator, DMC, or cruise operator and strong knowledge of travel operations and logistics, especially in remote destinations with limited infrastructure
• Fluency in English is required.
• Structured and analytical approach to problem-solving and decision-making.
• Ability to manage multiple tasks simultaneously with strong organisation skills and attention to detail.
• Strong teamwork skills, global mindset, and ability to adapt to changing business needs.
• Clear and effective communication skills with internal and external stakeholders.
• Tech-forward and adaptable, with a proven ability to quickly learn new systems.
• Proficiency in MS Office applications including Outlook, PowerPoint, Word, and Excel.

Key Personal Attributes/Behavioural Competencies:

• Safety and Compliance minded for yourself and others.
• High degree of personal integrity and honesty.
• Excited to work in a hybrid work environment to leverage time in person with colleagues across the business.
• Passionate about inclusion and belonging. You take pride in bringing people and different perspectives together to promote a diverse and inclusive workplace.
• Ability to manage execution and competing demands.
• Ability to adapt to change in a positive, productive manner.
• Effective and confident communication skills.
• Adaptable and flexible in a changing work environment.
• Strong relationship-building skills and ability to positively influence others.
• Resilient and calm when working under pressure.
• Collaborative team player.
• Positive and solution-oriented mindset.

Benefits:

• We offer 25 days of annual leave, meal allowance, Multisport card contribution, a Mental Health Program, and a hybrid working model (3 days in the office, 2 days working from home). Employees also benefit from our Friends & Family program, which includes two cabins per year to travel to any of our destinations free of charge.