Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

LĀNAʻITRAVEL ADVISOR(based in Los Angeles)

The Four SeasonsResortLāna’iis lookingforaLānaʻiTravel Advisorwho sharesa passion for excellence and who infusesenthusiasm into everything they do.Ourteamshave the opportunity toshape our guest experience by providing exceptional knowledge of the Resortand exemplifying the Golden Rule in each interaction.Work authorizationrequired

WHAT YOU’LLDO

The Lānaʻi Travel Advisor (LTA) isbased at theLos Angeles Sales Office andisresponsible for promoting Four Seasons Resort Lānaʻi and Sensei Lānaʻi while shaping an exceptional pre-arrival guest experience. The role focuses on building strong guest relationships, managing reservations, driving sales, and providing accurate resort information with a high level of professionalism.Responsibilities include, but are not limited to:

• Manage inbound and outbound sales and guest inquiries via phone, chat, and email, providing personalized accommodation and experience recommendations aligned with Forbes Five‑Star service standards.

• Proactively communicate with guests during key impact periods to drive engagement and satisfaction.

• Oversee and process reservations across all channels, including brand.com, OTAs, and GDS, ensuring accuracy and completeness.

• Optimizerates and inventory to maximize occupancy and revenue while balancing guest needs and business priorities.

• Execute daily administrative and operational tasks such as reservation audits, deposit processing, wholesale bookings, email and chat correspondence, hold and trace report management, and guest profile documentation.

• Communicate effectively with guests and internal partners to provide rate quotes, confirm availability, and ensure reservation and experience details are accurately reflected across all systems.

• Coordinate personalized guest experiences through detailed Golden Profile management, capturing arrival and departure details, preferences, special requests, travel companions, and children’s ages.

• Review upcoming arrivals toidentifytargeted outbound sales opportunities, including upselling and enhancing direct and web‑based reservations.

• Collaborate closely with Experience Planning teams to ensure seamless communication and execution of guest experiences.

• Drive incremental revenue through proactive upselling and experience enhancements by applying the ASPIRE salesmethodologyandmaintaininga minimum monthly performance score

• Balance revenueobjectiveswith exceptional guest service and long‑term relationship building.

• Partner with internal departments to ensure clear communication,accurateinformation sharing, and seamless service delivery across the guest journey.

• Coordinate with external partners, includingLānaʻiAir, to manage flight details, passenger information, schedules, andspecial requirements, ensuring a cohesive and elevated guest experience.

• AndMore!

WHAT TOBRING

• Successful candidate mustpossesslegal work authorization in United States

• The hospitality business functions seven (7) days a week, twenty-four (24) hours adayand scheduled days and times may vary based on need. Holidays and weekends availability isrequired

• Ability to stand for extended periods,lift upto30lbs, and push/pull as needed during shifts

• Ability to travel toLānaʻiasrequiredfor business needs

• Strong sales mindset with the ability toidentifyand close upsell opportunities while delivering exceptional service.

• Excellent communication and organizational skills, able to manage multiple priorities in a fast‑paced environment.

• Proficient in Microsoft Office and reservation systems; self‑motivated, collaborative, and passionate about luxury hospitality.

JOIN OUR ‘OHANA & ENJOYOUR AMAZING BENEFITS:

• Hourly Rate:$23.55

• 100% Employer contributed Medical, Dental, and Visionbenefits

• Competitive wages and other benefits (Retirement Plan, Wellness Credit,etc) as well as Paid Time Off & Holiday Pay

• Inclusive and diverse employee engagement & recognition events all year-round

• Complimentary stays and exclusive discounts at Four Seasons Worldwide

• ComplimentaryEmployee Meals &Dry Cleaning for Employee Uniforms

• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources

• Comprehensive learning and development programs to help you master your craft

• Energizing Employee Culture where you are encouraged to be your true self!

• And so much more!

We look forward to receiving your application!

Please note that due to thelarge numberof responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about whatit'slike to work at Four Seasons Resorts Lana’i, visit us:

Twitter: https://twitter.com/FSLanai

Facebook: https://www.facebook.com/FourSeasonsResortsLanai

Instagram: https://www.instagram.com/fslanai/

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf