Job Description

Location: Washington, DC
Position Type: Hybrid
Hybrid Schedule: 3 days onsite
Interview Type: In-person
Contract Length: Long-term with annual extensions

This role is responsible for administering and supporting enterprise endpoint management platforms, ensuring seamless integration, compliance, and performance across asset management and device management systems. The position also serves as a technical subject matter expert, providing end-user support, optimizing system workflows, and driving continuous improvement across IT operations.

Duties:

• Administer and manage the Kaseya platform, including configuring policies, monitoring endpoint health, applying updates, and resolving system alerts.
• Troubleshoot Kaseya-related issues and escalate complex problems to the appropriate product owner when necessary.
• Manage and maintain integrations between Oomnitza and other IT systems such as Kaseya, Intune, and Absolute to ensure accurate asset tracking and reporting.
• Generate reports and dashboards on asset utilization, compliance, and lifecycle status for stakeholders.
• Administer and configure Microsoft Intune, ensuring proper device enrollment and adherence to organizational policies.
• Manage mobile device management (MDM) and mobile application management (MAM) policies within Intune.
• Deploy applications, updates, security configurations, and enforce compliance settings through Intune.
• Troubleshoot device enrollment issues and provide backend support for Intune-related problems.
• Implement secure endpoint management practices, including encryption, remote wipe capabilities, and conditional access policies.
• Provide technical support to end-users by diagnosing and resolving hardware and software issues across desktops, laptops, and mobile devices.
• Serve as the primary point of contact for endpoint management, system access, and IT hardware support inquiries.
• Manage and resolve support tickets efficiently, escalating more complex issues to specialized teams as needed.
• Support device deployment, imaging, and configuration for new and existing users.
• Maintain and support system integrations across Kaseya, Oomnitza, Intune, and other IT tools to ensure operational efficiency.
• Monitor system performance, identify issues, and recommend improvements to enhance reliability and scalability.
• Collaborate with cross-functional IT teams to streamline workflows, reduce manual processes, and improve system efficiency.
• Conduct routine system health checks, maintenance, and updates across IT infrastructure.
• Maintain detailed documentation for system configurations, policies, workflows, and troubleshooting procedures.
• Document system changes, issue resolutions, and operational processes for knowledge sharing and future reference.
• Generate and deliver regular reports on system performance, asset accuracy, endpoint compliance, and support metrics.

Required Qualifications:

• 10+ years of proven experience as a Technical SME or similar role, with a strong background in IT asset management and network support.
• Demonstrated extensive knowledge of IT asset management principles, including compliance, lifecycle management, and industry best practices (e.g., IAITAM standards).
• Strong analytical and problem-solving skills, with the ability to interpret data and deliver actionable insights.
• Proven leadership abilities with a track record of successfully driving IT initiatives and projects.
• Bachelor’s degree in Computer Science, Information Technology, or a related field; equivalent professional experience may be considered in lieu of a degree.

Preferred Qualifications:

• Relevant industry certifications such as IAITAM Certified Asset Management Professional (CAMP) or Microsoft Certified: Modern Desktop Administrator Associate.