Job Description

Lamborghini Minnesota Automotive Parts & Service Manager

Compensation: Base salary $80,000-$95,000 annually, plus 5% of department gross profit.

Lamborghini Minnesota is seeking a highly organized and operationally driven Parts & Service Manager responsible for overseeing internal and external service work, parts operations, recon coordination, transportation logistics, technician workflow, warranty administration, Lamborghini Roadside coordination, vendor management, KPI performance, and overall fixed operations efficiency.

This is a combined Parts and Service leadership position that must manage both parts and service targets while supporting client expectations, inventory readiness, and service department growth.

WHAT WE ARE LOOKING FOR

• Passion for People - understands content should connect with clients, prospects, fans, and the dealership community.
• Passion for the Product - genuine interest in Lamborghini, exotic vehicles, performance vehicles, and automotive culture.
• Passion to Win - stays current with trends, executes quickly, and pushes content quality forward.

PRIMARY RESPONSIBILITIES

• Handle all internal and external service work coordination.
• Manage parts ordering, parts inventory, parts audits, parts availability, and vendor coordination.
• Track KPIs and ensure the store is on track for both parts and service targets.
• Oversee recon, client service, warranty workflow, internal service, and service scheduling.
• Coordinate transportation of client vehicles to and from the dealership.
• Expand transportation/service reach across the Midwest, including Iowa, North Dakota, South Dakota, Wisconsin, and Illinois.
• Coordinate Lamborghini Roadside needs and client support when applicable.
• Handle warranty claim coordination and processing.
• Maintain vendor relationships and vendor performance standards.
• Oversee technicians, Shop Foreman, future technician growth, and department scalability.
• Prioritize recon workflow based on sold inventory, incoming inventory, inventory aging, and operational needs.

REQUIRED QUALIFICATIONS

• Strong fixed operations, service management, or dealership operations experience.
• Strong parts and service workflow understanding.
• Ability to manage KPIs, timelines, technician workflow, vendors, and parts/service profitability.
• Strong client communication, vendor communication, and problem-solving skills.
• Ability to manage multiple priorities and urgent service needs.
• Professionalism, accountability, and leadership capability.
• Position is contingent upon successful completion of background check and MVR review.

PREFERRED QUALIFICATIONS

• Luxury or exotic automotive service management experience.
• Parts management or parts inventory experience.
• Warranty claims experience.
• Transport logistics experience.
• Lamborghini, Ferrari, McLaren, Porsche, Bentley, Rolls-Royce, Aston Martin, or other luxury/exotic experience.
• Experience managing technicians, vendors, and service KPIs.

EQUIPMENT & SUPPORT

• Lamborghini Minnesota will provide dealership systems, service management tools, parts platform access, warranty tools, communication resources, and necessary operational support.

CULTURE & PERFORMANCE EXPECTATIONS

• Operate with urgency, ownership, and accountability.
• Protect customer expectations through clear communication and reliable execution.
• Keep parts and service operations organized and measurable.
• Maintain luxury-level service standards
• Lead the fixed operations team with professionalism and discipline.

PERFORMANCE EXPECTATIONS

• Hit applicable parts and service KPI targets.
• Maintain efficient recon and service turnaround times.
• Maintain accurate parts inventory and audit discipline.
• Coordinate transport without client disruption.
• Support service profitability and department growth.
• Minimize operational bottlenecks and missed expectations.

REPORTING STRUCTURE

• Reports directly to General Manager.
• Shop Foreman and future technician/service support roles report through Parts & Service leadership.
• Works closely with Sales Manager, Marketing & Media Manager, Business Office/Front Desk, and external vendors.

CORE VALUES

• Professionalism
• Accountability
• Operational Discipline
• Product Mastery
• Teamwork
• Continuous Improvement
• Client-First Mindset
• KPI Ownership