Job Description

Responsibilities

International Shipment Management

• Coordinate and monitor international maritime and air shipments across all stages: origin, transit, arrival and final delivery.
• Track critical dates: including shipment departures, transit times, arrival and last-mile delivery; to ensure contractual deadlines are met.
• Identify and promptly escalate operational deviations, supporting the team in implementing corrective actions to minimize supply chain disruptions.
• Maintain permanent communication with freight forwarders, shipping lines, airlines, customs brokers, carriers, suppliers, and customers.
• Act as the operational point of contact between Trina Storage and external logistics service providers.

Trade Documentation & Customs Support

• Manage and verify the accuracy of trade documentation: commercial invoices, packing lists, bills of lading (BL), airway bills (AWB), certificates of origin and any other documents required per shipment.
• Support customs clearance processes by ensuring the availability and accuracy of all documentation required for cargo release in a timely manner.
• Operate in accordance with applicable regulations on free trade agreements, Rules of Origin, tariff classification, Incoterms and customs procedures, under the guidance of the Senior Operations Specialist.

Operational Control & Reporting

• Update and control shipment information in internal tracking systems and contribute to logistics performance reports as directed.
• Support the Senior Operations Specialist in data analysis and reporting tasks related to logistics and service operations.

Cost Tracking & Invoice Validation

• Monitor logistics costs and support the validation of invoices and/or payment statements from transport and associated service providers.

Claims Management

• Support the coordination and follow-up of claims with carriers and insurers, including the collection of supporting documentation, incident reporting, and resolution tracking

Internal Coordination

• Liaise with internal areas including Sales, Fulfillment, Service, Logistics HQ, Finance and HR to ensure alignment on logistics and operational matters.
• Contribute to administrative tasks related to BESS project operations when required by the Senior Operations Specialist.

Requirements

Academic Background

• Technical or professional degree in International Logistics, Foreign Trade, International Business, Industrial Engineering, Business Administration or related field.

Experience

• 1 to 3 years in international logistics and foreign trade.
• Demonstrable experience in import/export document management.
• Previous work with freight forwarders and customs brokers.
• Industrial or logistics sector experience preferred.

Technical Knowledge

• Import and export processes and regulatory frameworks.
• Trade documentation (BL, AWB, commercial invoices, packing lists, certificates of origin).
• Maritime, air and road transport operations.
• Free trade agreements, Rules of Origin, tariff classification, Incoterms and customs procedures.
• Microsoft Excel: intermediate level (formulas, pivot tables).
• Desirable Power Automate and Power BI (or equivalent BI/automation tools) – intermediate level.

Languages

• English: intermediate level (B1/B2). Ability to hold professional conversations and handle written correspondence with international counterparts.

Additional Requirements

• Proactive, detail-oriented and able to work under pressure in a fast-paced, project-driven environment.
• Strong organizational skills and capacity to manage multiple tasks simultaneously.
• Strong communication skills, capable of building effective relationships, and coordinating activities with multiple stakeholders.
• Ability to work with supervision while escalating issues appropriately.

Work Condition

• Work Location: Santiago de Chile (With travels to project site as required).
• Work Modality Hybrid – minimum 3 days per week on Office or Site (subject to coordination)