Job Description

• Serve as a subject matter expert on collective agreements, grievance management, dispute resolution, mediation, and collective bargaining, ensuring consistent interpretation and application across the organization.
• Build and maintain constructive relationships with union representatives and act as a key liaison in labour‑management committees, Occupational Health & Safety committees, job evaluation/pay equity processes, arbitrations, and other joint forums.
• Provide expert guidance and training to leaders on labour relations practices, including discipline, workplace investigations, collective agreement administration, and grievance handling.
• Lead all steps of the grievance, dispute resolution and arbitration processes, HRTO complaints, workplace investigations, and facilitate timely resolution of employee conflicts.
• Conduct research and prepare materials to support collective bargaining and contribute to post‑bargaining implementation and communication.
• Advise leaders on complex labour and employee relations matters, supporting policy development, organizational restructuring, realignment, and compliance with employment and labour law.
• Develop deep knowledge of assigned bargaining units to provide tailored, strategic labour relations support and contribute to organization‑wide LR initiatives.
• Collaborate with HR colleagues and leadership teams to ensure consistent labour relations practices and alignment with corporate HR strategies.
• Support communication and implementation of labour relations initiatives and collective bargaining outcomes across the organization.
• Identify and implement process improvements to enhance administrative efficiency and ensure accurate, timely documentation of grievances, investigations, and arbitration files.
• Provide labour relations support across all Royal sites—including both main campuses and satellite locations—to ensure consistent, high‑quality service delivery.

• 4-year undergraduate degree in Human Resources Management, Industrial Relations, Business Administration or related field  
• Minimum three (3) years experience in Labour Relations or Union Management  
• Thorough knowledge of hospital policies, rules, regulations and employment related legislation.
• Strong knowledge of workplace diversity, conflict resolution, and investigations under Ontario’s Bill 168.
• Solid understanding of arbitral jurisprudence and interest-based bargaining principles.  
• Strong planning, prioritization, and organizational skills to manage competing demands and meet deadlines effectively.
• Excellent verbal and written communication skills, including active listening to support clarity, collaboration, and stakeholder engagement.
• Strategic thinker with the ability to contribute to long‑term planning and organizational development.
• Proven ability to lead or support grievance handling and workplace investigations with fairness, consistency, and confidentiality.
• Collaborative and team‑oriented, able to work effectively across HR, operational leaders, and union stakeholders while maintaining discretion in sensitive matters.
• Exercise sound judgment and initiative within established authority, ensuring decisions align with organizational policies and values.
• English level A- is mandatory in oral expression, oral comprehension, reading and writing.  Bilingual (French/English) is considered an asset.