– Including but not limited to:

• Managesall aspects ofmoderate and high complexity testing attheQuincy Urgent Care Laboratory andtestingassigned Milton Lab sections, performing any technical work required for the smooth running of the department.

• Oversees quality control activities (testing, processes, equipment) within the department. Oversees equipment maintenance and troubleshooting including documentation and validation. Oversees the scheduling of all daily, weekly, monthly and Periodic Maintenance for all analyzers and critical equipmentAssistsstaff with training on proper procedures and coordinates equipment maintenance, calibration through delegation and assignment of specific tasks, and helps when needed during troubleshooting. Evaluatesthe needfor new/replacement equipment anddeterminesvalidation,training,and competency requirements prior to implementation.

• Develops andmaintainsthe section procedures,submittingthem for approval and reviewing them as regulations require.Identifieschanges in accreditation agencies to amend policies and procedures,identifyareas forimprovement, and educatestaff on changes to policies and procedures.

• Develops andmaintainsQuality Assurance activities for the department. Submits performance improvement initiatives to be included in the laboratory’s quality improvement plan. Conducts/oversees active surveillance of processes including but not limited to patient identification,appropriate orderingpractices, incidents, near misses, etc.

• Overseethe Quality Program for the department andrespondto incident reports.Participates in Hospital-wide quality initiatives.

• Provide initial orientation to staff assigned to sectionAssistthe manager in the interview,selection,evaluation,and discipline of assigned personnel.

• Evaluate the competency of testing personnel. Assure the staffmaintainstheir competency to perform test procedures and report test results promptly,accuratelyand proficiently. Reevaluate competency when testmethodologyor instrumentation changes prior to reporting patient test results.Identifytraining needs.

• Coordinate andparticipatein in-service education sessions relating toareasof specialty, training needs, and general laboratory in-services.Document ofcompetency, training, and continuing education activities.

• Along withothersupervisors,evaluate new laboratoryproducts bymaking recommendations tothe LaboratoryDirector with theobjectiveof reducing unnecessary costs, biological and chemical hazardous materials whenever possible.

• Oversees department readiness for regulatory inspection including the College of American Pathologist (CAP) inspection and the Joint Commission and any other required inspections.

• Participate in HHS/CAP approvedproficiencytestingprograms tocommensuratewith the services offered.

• Maintain a working inventory of supplies and equipment for the section. Ensure that section ismaintainedin a hygienically safe and functional condition.

• Developprocedure manuals for sections according to ASCP and CAP guidelines.Ensure the section is in compliance with all CAP, TJC, OSHA, Federal, State and Local regulations.Review and update as needed, but at least annually, to ensure ongoing compliance.

• Maintain laboratory files and records such as daily logs, preventative maintenance, operating statistics, and qualitycontrol as per policyPrepares andsubmitssection quality assurance and statistical reports in a reliable andtimelymanner

• Assistwith local, state, federal, and regulatoryagencyforcompliance and emergency preparedness activities.

• The Supervisor partners closely with the Nurse Educator to ensure all point‑of‑care testingcomplies withlaboratory regulatory standards.

• Resolve LIS,eCWand any other reference laboratory ordering, processing, and resulting issues. Ensure that all resulting orders from clients' offices are correct and if not perform corrective action.

• Prepare and schedule of processor and phlebotomy staff to ensure that all areas of service are staffed adequately to ensure patient safety, quality and satisfaction are met. This includes all Outreach offices and Hospital locations.

• Along with theManagerensure that all IT and quality issues are addressed quickly and with positive outcomes.

• Maintaincompetencies (position specific and hospital-wide)requiredfor the specific patient population served.

• Communicatedepartment procedures and policies to non-Laboratory personnel.Maintainprofessional growth and development through seminars, in-services, workshops, outside conferences,additionalcourses, and/or professional affiliations.Participatein-service education activities. Read selected technical journals tomaintainawareness of technological advances in specialty.

• Perform job functions in a manner that promotes the safety and health of Beth Israel Deaconess Milton Hospital co-workers, patients, and visitors in BID - Milton Hospital.

• Performall dutiesin accordance withsafety and other laws, rules, and regulations set forth byappropriate regulatoryand government agencies andin accordance withestablished department and hospital policies and procedures.

• May berequiredto perform similar or related duties as may be necessary on an emergency basis or asdesignatedby the department manager

• All job functions are subject to change at the discretion of the Hospital AdministrationMay berequiredto work off-shifts, weekends, holidays, and on-call as is necessary tomaintainlaboratory services to the hospital.

WORKING RELATIONS

Position reports to:Administrative Director Laboratory

Degree of supervision provided to position:Minimal

Position supervises:

Internal relationships:(works closely with): Microbiology Supervisor, Laboratory Director, Chief of Pathology and other LaboratoryManager, supervisorsandstaff, Nursingstaff, Physicians

External relationships:Patients, Physicians, Clients, Vendors, other hospital co-workers

WORKING CONDITIONS

The nature of the tasks/responsibilitiesrequired ofemployees in this position willlikely exposethem to blood or other potentially infectious material per OSHA definitions in OSHA document 29 CFR 1910.1030. Employees will be oriented to andrequiredto understand and follow the standard precautions for infection controlA summary list of tasks and procedures that may cause exposure to blood and body fluids is listed in the attached Physical Abilities Job DescriptionAlsoidentifiedis the personal protective equipment (PPE) that is available.

Qualifications:

Education, vocationaltrainingand experience:( minimumrequirements of candidate)

Bachelor'sdegree in ahealth-related field,chemical, physical, or biological science or medical technology froman accreditedinstitution

Min Experience2-5 years of hospital based clinical laboratoryexperiencerequiredPreviouspractice management experience in a medical practice and/or ambulatory settingand medical technologist experiencepreferred.

Skills, Knowledge & Abilities:

• Decision making:Ability to make decisions that are guided by precedents, policies, and objectives Regularly makes decisions and recommendations on issues that affect a department or a functional area

• Problem Solving Ability to address problems that are highly varied,complexand often non-recurring, requiring staff input, innovative,creativeand Lean diagnostic techniques to resolve issues.

• Independence of Action:Ability to set goals and priorities for functional areas. May make recommendations for department policies, practicesand programs. Manager or Director provides broad guidance and overall direction

• Written Communication:Ability to verbally communicate complex information in English effectively to all levels of staff.

• Oral Communication:Ability to verbally communicate complex concepts in English and address sensitive situation, resolve conflicts, negotiate, motivateand persuade others

• Teamwork:Ability to act as a team leader for small projects or work groups, create a collaborative and respectful team environment, and improve workflow. Results mayimpactthe operations of one or more departments

• Customer Service:Ability to providea high levelof customer service and staff training to meet customer service standards and expectations for the Phlebotomy Team. Resolve services issues ina timelyand respectful manner

• Computer skills:Experience with computer skillsrequired, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, and Power Point

The above statements are intended to describe the general nature and level of work being performed. This list is not to be construed as an exhaustive list of all responsibilities, duties and skillsrequired ofpersonnel assigned to this position.