Job Description

Join TriHealth and make an impact as a key part of our Laboratory team. You’ll support patients and customers through quality specimen collection, processing, and laboratory coordination while working in a collaborative, purpose-driven environment that values your growth and contributions.

Location: Bethesda North Hospital at 10500 Montgomery Road, Cincinnati, OH 45242

Work Hours:

• Full time, 80 hours bi-weekly
• Day shift
• Weekend and Holiday rotation

Incentives & Benefits:

Our benefits package includes medical, dental, vision, paid time off, retirement plans, tuition reimbursement and more. For more information, please visit our benefits page: https://careers.trihealth.com/what-we-offer/benefits

Minimum Job Requirements:

• High School Diploma or GED or GED (Required)
• 1 - 2 years’ experience in hospital lab setting (Preferred)
• Formal Phlebotomy training preferred. Certified Phlebotomy Technician Preferred
• Knowledge of laboratory terminology preferred
• Specimen handling preferred
• Data entry preferred
• Windows software preferred
• HIS and LIS preferred

Job Overview:

This position serves as the laboratory liaison for an extensive variety of customers receiving services from TriHealth. This position must demonstrate resourcefulness, collaboration, and a comprehensive knowledge of hospital services. Responsibilities include the proper labeling, aliquoting, packaging, and tracking of specimens through the entire TriHealth Laboratory system and dispatching specimens to the appropriate referral laboratory. This position also serves as a key point of contact for customers of TriHealth by managing inbound and outbound communications, providing support for diagnostic laboratory services, collecting information necessary for service and billing, and resolving customer inquiries/issues.

Additional responsibilities include completing paperwork in compliance with OIG guidelines, which include accurate interpretation and transcription of physician orders and LIS/HIS order entry. This position is responsible for procuring quality specimens from adult, geriatric, pediatric, and infant patients for diagnostic testing according to CLIA, Joint Commission, and CAP guidelines. In addition to the direct supervisor, this position receives oversight from the Medical Director.

Key Responsibilities:

• Ability to Prioritize, Organize, Handle Quantity of Work
• Accuracy, Quality, Completeness of Work
• Complex Assignments Received, Delegated, Completed
• Judgement Skills, Problem Solving Skills
• Overall Procedure Knowledge, Quality Assurance Knowledge – including documentation as needed

Working Conditions:

Climbing - Rarely

Hearing: Conversation - Consistently

Hearing: Other Sounds - Frequently

Kneeling - Occasionally

Lifting <10 Lbs. -

Lifting 50+ Lbs. - Rarely

Lifting <50 Lbs. - Occasionally

Pulling - Rarely

Pushing - Occasionally

Reaching - Rarely

Sitting - Consistently

Standing - Rarely

Stooping - Occasionally

Talking - Consistently

Use of Hands - Consistently

Color Vision - Occasionally

Visual Acuity: Far - Frequently

Visual Acuity: Near - Consistently

Walking – Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community

Job keywords:

Lab Liaison Technician, Mobile Examiner, Patient Service Technician (PST), Phlebotomy Technician, Registered Phlebotomist, CPT, Medical Assistant

Careers at TriHealth are diverse. From clinical to administrative, sales to service, our team members contribute skills that are as varied as the services we offer and the people we serve. As an employer, TriHealth demonstrates the organization's values by offering comprehensive benefits packages, competitive wages, and milestone recognition.

Explore our career options to help you determine the type of job best for you as well as help narrow your search within our website. We look forward to you joining the TriHealth family!