Job Description

Overview

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.

We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.

The Laboratory Partnership Manager (LPM) is responsible for managing and enhancing LabConnect’s laboratory partnerships to ensure strategic alignment, operational excellence, and clinical trial testing integrity. Leveraging strong scientific, technical, and operational expertise, the LPM drives laboratory partner engagement, performance management, and technical oversight to support high-quality service delivery in support of client programs.
Essential Duties and Responsibilities
• Serve as the liaison between LabConnect and other assigned partner laboratories, acting as a the primary point of contact for both laboratory partners and internal stakeholders.
• Build and maintain strong, collaborative laboratory relationships that drive mutual growth, operational efficiency, and support business objectives.
• Manage partner laboratory engagement, compliance, and performance accountability, including identifying areas for continuous improvement.
• Conduct governance and meetings with partner laboratories to assess compliance, KPIs, service delivery, and harmonization initiatives.
• Assess operational, service, and partnership risks and provide recommendations to leadership to support mitigation, continuity, and performance improvement.
• Maintain vendor information and any associated testing information and documentation as applicable for assigned laboratories
• Provide technical oversight to support clinical trial testing, particularly in clinical chemistry and hematology.
• Partner with Scientific Services, Client Services, Data Management, Laboratory Information Systems (LIS), Finance, Quality Assurance, and other departments as necessary to support efficient laboratory oversight, study implementation readiness, onboarding, or service escalations related to global laboratory services.
• Support escalation pathways for technical issues or client concerns and provide scientifically sound guidance and resolutions.
• Collaborate on cross-functional process improvement initiatives such as LIMS integration, critical reporting standardization, and future-state automation.
• Lead and coordinate implementation of new or updated processes between LabConnect and partner laboratories, including coordination of dry runs or other readiness activities as needed to ensure effectiveness, identify issues, and confirm readiness.
• Work cohesively with team member to foster a high-performing, accountable, and solutions-oriented team culture
• Perform other related duties as assigned

Join our team and discover how your work can impact patients' lives around the world!
Some of the Perks our LabConnectors Love:
• We truly live our values: People First, Quality Focused, Customer Centered, Technology Driven and Accountability Always
• The opportunity to make a meaningful impact on a passionate and growing team
• Strong communication and collaboration within a smaller sized team
• Access to tools and resources that empower you to excel in your role
In addition to great perks and challenging work assignments, we invest in our people with enriching career growth opportunities, globally. We believe in a friendly and collaborative environment with open lines of communication.
We are proud to be an Equal Opportunity Employer and value the diversity of our workforce. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other protected characteristic.
LabConnect also prioritizes the privacy and security of your personal data. All candidate information is handled in accordance with the General Data Protection Regulation (GDPR). For this job posting, all hiring decisions are made with meaningful human involvement and consideration. In this context, no applicant is subject to a decision based solely on automated processing within the meaning of Article 22 of the GDPR.

To learn more, please review our Privacy Notice on our website, by navigating to https://www.labconnect.com/

If you need assistance to complete your job application, search for a job opening, or submit an online application at LabConnect - please email talent@labconnect.com or call +1 (423) 722-3155.