Job Description

Nemours Children's Health is seeking a Laboratory Health Informatics and Technology Associate Analyst or Analyst, Full-Time, to join our team in Wilmington, Delaware.

Ideal candidate will have the following experience:

• Provide advanced support for enterprise Epic and laboratory applications.
• Troubleshoot and resolve complex issues in the Electronic Medical Record.
• Coordinate testing, validation, and production releases
• Optimize systems for performance, scalability, and maintainability

This is a hybrid position (both onsite and remote) based in Wilmington, DE. *Position will be determined according to experience level.

This role provides essential application and technical support to Nemours operations across all locations for Laboratory Informatics

Laboratory Informatics & Technology Associate Analyst

This position is responsible for providing direct support to end users in the efficient and accurate utilization of software applications, technology, and electronic medical records across Nemours medical and research laboratory operations. Associate Analysts participate in building, testing and validating of new functionality and engaging in custom configuration activities. Associate Analysts perform in-depth analyses of workflows, data collection, report details and other technical issues associated with clinical applications. The Associate Analyst should have the ability to recognize opportunities for process improvement and optimization activities designed to create more knowledgeable end users. The role of this position includes acting as a change agent, educator and resource in advancing the strategic mission of Nemours, while advancing knowledge and avoidance of data and systems integrity risks.

Associate Analyst Job Requirements:

• Associate's Degree required.
• Internal candidates only: Equivalent work experience may be considered for internal candidates in lieu of education requirements.
• Minimum of one (1) to three (3) years experience required.
• Minimum of one (1) year experience in a healthcare setting preferred.
• Prior Healthcare Operation or IT experience preferred. Epic Application systems Implementation and Support experience preferred.
• If an RN or other Clinical Provider must maintain that license.
• Strong software and application knowledge.
• Application specific certifications as required (Epic Certification to be obtained after hire and must be maintained for duration of employment).

Laboratory Informatics & Technology Analyst

This position is responsible for providing direct support to end users in the efficient and accurate utilization of software applications, technology, and electronic medical records across Nemours medical and research laboratory operations. Analysts participate in building, testing and validating new functionality and engaging in custom configuration activities. Analysts perform in-depth analysis of workflows, data collection, report details and other technical issues associated with the use of business and clinical applications. The Analyst must have the ability to recognize opportunities for process improvement and optimization activities designed to create more knowledgeable end users. Collaborates with senior management to plan, implement, and evaluate the effectiveness of systems and services. Identifies and coordinates system updates, changes, and enhancements to support clinical information and meet business needs while maintaining system and data integrity. Facilitate the installation and implementation of hardware equipment between IT, patient care, and business process teams. Prepares charts and diagrams to assist in problem analysis and submits recommendations for solutions. Manages and co-ordinates team tasks. Facilitate the maintenance of issue lists, documentation, meeting minutes, agendas, and weekly status reports to appropriate Leadership.

Analyst Job Requirements:

• Bachelor's Degree required.
• Internal Candidates only - Equivalent work experience may be considered for internal candidates in lieu of education requirements.
• Minimum of three (3) years experience required.
• Minimum of 3 years experience in a healthcare setting required.
• Prior Nursing, Clinical experience, Healthcare Operations or IT experience required.
• Epic Beaker, EpicCare Ambulatory or Inpatient Orders Application Certification and Implementation/Support experience preferred.
• Strong software and application knowledge required.
• If an RN or other Clinical Provider must maintain that license.
• Project Management experience preferred.
• Application specific certifications as required (Epic Certification to be obtained after hire and must be maintained for duration of employment).

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Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org.