Job Description

Job Description

Job
Description

Stillwater
Medical Group

Position
Name: SMG Lab Assistant

Department: SMG
Clinics Laboratories Job
Code:

Reports
To: Lab
Supervisor Status:
Non-exempt

Date
Written or Revised:
July 2019 Approved
By:

Position
Scope:

Responsibilities
include: Perform Laboratory procedures according to established
clinic guidelines and other relevant regulations. All programs and
activities are designed to support the short and long term mission,
goals and objectives of the Stillwater Medical Group. This position
is expected to support the mission, goals and objectives of the
Stillwater Medical Group.

Qualifications

Education:

Licenses,
certification, or registration which indicate attainment of a
recognized level of competence and which meet Federal, State, or
local requirements and are required for employment.

• High
  school diploma or G.E.D.

• Phlebotomy
  Certification preferred.

• Current
  CPR certification preferred.

• Medical
  Assistant program preferred.

• OSHA
  Training

Skills
required:

• Advanced
  organizational skills

• Excellent
  verbal and written communication skills in English

• Proven
  ability to manage multiple priorities daily.

• Knowledge
  of health care field

• Skill
  in performing assigned tasks appropriately; tact and diplomacy in
  interpersonal interactions

• Ability
  to learn and retain information regarding patient care procedures;
  to project a pleasant and professional image; plan, prioritize and
  complete delegated tasks; demonstrate compassion and caring in
  dealing with others; apply written instructions and standardized
  work practices; communicate clearly; and establish and maintain
  effective relationships with staff, patients and families.

Experience
required:

• A
  minimum of one year customer service experience preferably in health
  care setting

• Proven
  ability to manage multiple priorities daily

Computer
proficiency:

• Basic
  computer skills

• Keyboarding
  skills

Essential
Functions:

A.
Effectiveness Factors

B. Customer
Service and Teamwork

C. Job
Specific Functions

DE.
Physical Factors

Duties
& Responsibilities:

A. Function:
Effectiveness Factors

1. Maintains
   confidentiality by handling confidential material in a responsible
   and discrete manner.

2. Exhibits
   professional conduct in interactions with patients, other staff and
   outside vendors.

3. Problem
   solves effectively by using sound judgment and taking appropriate
   action.

4. Communicates
   effectively by:

1. sharing
   information that others need

2. being
   direct, honest and constructive

3. listening
   and asking if not understanding

5. Takes
   responsibility to maintain and enhance job related competence by

1. Identifying
   problems in work area and seeking solutions utilizing appropriate
   resources at all times

2. Assumes
   responsibility for self-development and growth by attending
   appropriate educational opportunities and department meetings

6. Maintains
   knowledge of SMG operations, policies and procedures through
   participation in training, department meetings, and in-services.

7. Manages
   time effectively by:

1. Arriving
   for work on time

2. Adhering
   to break times

3. Completing
   work within scheduled time

4. Assisting
   others when time is available

5. Making
   calm sensible decisions under various work situations

8. Follows
   all safety precautions, procedures and guidelines as defined by SMG
   policy.

2. Function:
   Customer Service and Teamwork

1.
Provides patient/customer satisfaction by demonstrating concern for
meeting internal and external customers’ needs.

1. Evaluates
   work and determines if further steps are needed to meet patient
   needs.

2. Demonstrates
   an attitude of concern, compassion and respect when dealing with
   patients.

3. Responds
   to patient complaints in a professional manner and works toward
   successful resolution, documents complaint according to SMG policy.

4. Represents
   SMG in a positive way with all customers both on the phone and in
   person and serves as a role model for other employees.

2.
Functions as part of the team by:

1. Assisting
   in the orientation and training of new employees

2. Maintaining
   a helpful and positive attitude and a willingness to take on new and
   different responsibilities not specifically outlines in the job
   description.

3. Using
   a multidisciplinary approach

4. Working
   together as an organization, not only as individuals or departments

C.
Function Job Specific Duties:

Laboratory:

• Obtains
  blood and non blood specimens for laboratory testing

• Ensures
  specimen requirements and integrity are met

• Verifies
  proper patient identification and correct specimen labeling

• Competently
  and accurately completes specimen testing for Moderately Complex
  Laboratory

• Perform
  quality assurance testing as required by State and Federal agencies

• Performs
  EKGs and Spirometry functions

• Documentation
  according to State, Federal and Clinic guidelines

• Recognizes
  and resolves problems caused by collection or instrumentation
  problems

• Participates
  in proficiency testing

• Follows
  infection control policies

General:

• Responsible
  for developing and maintaining an environment which supports
  favorable patient/public/employee relations

• Adheres
  to the Stillwater Medical Group guidelines as explained in the
  handbook

• Is
  flexible in meeting unusual Clinic and Department needs

• Completes
  100% of mandatory education

• May
  be assigned to assist in training new hires or transfers

• Completes
  billing information

• Presents
  a clean and organized work area

• Performs
  other duties as assigned

D.
Function: Physical Demands

These
are the physical abilities required to perform the essential
functions of this position.

If
physical activity is required, circle how often it is done:

Occasionally:
25% or less of a workers time

Frequently:
More than 25% and up to 75% of a worker’s time

Continuously:
75% or more of a workers time

1.
Standing

O

F

►C

2.
Sitting

►O

F

C

3.
Walking

O

F

►C

4.
Bending

O

►F

C

5.
Stooping

O

►F

C

6.
Twisting

O

►F

C

7.
Reaching

O

►F

C

8.
Crouching

O

►F

C

9.
Crawling

►O

F

C

10.
Kneeling

►O

F

C

11.
Climbing

►O

F

C

12.
Handling (touching or manipulating)

O

►F

C

13.
Repetitive motion of:

O

F

C

Fingers

O

►F

C

Wrist

O

►F

C

Arm/shoulder

O

►F

C

Leg

O

►F

C

Foot

O

►F

C

14.
Pinching

O

►F

C

15.
Lifting under 10lbs

O

►F

C

Lifting
10-20 lbs

O

►F

C

Lifting
21-50 lbs

►O

F

C

Lifting
over 50lbs

►O

F

C

16.
Carrying under 10lbs

O

►F

C

Carrying
10-20 lbs

O

►F

C

Carrying
21-50

►O

F

C

Carrying
over 50 lbs

►O

F

C

17.
Pushing under 10 lbs

O

►F

C

Pushing
10-20 lbs

O

►F

C

Pushing
21-50 lbs

O

►F

C

Pushing
over 50 lbs

O

►F

C

18.
Pulling under 10 lbs

O

►F

C

Pulling
10-20 lbs

O

►F

C

Pulling
21-50 lbs

►O

F

C

Pulling
over 50 lbs

►O

F

C

Occupational
Exposure to Hazardous Materials:

This
position performs tasks that could involve potential exposure to:

blood
body
fluids
tissues
infectious
diseases
hazardous
chemicals

Machines,
Equipment and Work Aids:

Equipment
and work aids:

• Bennett
  Generator (anatomical programming), table, Upright Bucky &
  Eureka tube

• Bennett
  generator x2 (anatomical programming), elevating table,

• Electronic
  Medical Record (Excellian/EPIC)

• LIS
  Computer system & printer

• Pigg-O-Stat.

• 10:1
  & 12:1 Grids.

• Calipers.

• Kodak
  film processor

• ID
  Flasher.

• Film
  Copy Machine

• Computer
  and printers

• Telephone

• Copy
  machine

• Fax
  machine

• Coulter
  Hematology Analyzer

• Microscope

ACKNOWLEDGEMENT/RECEIPT

I
hereby acknowledge receipt of the SMG Lab Assistant job description.
I agree, as specified in the description, to comply with the duties,
specifications and expectations. I also acknowledge that these
duties, specifications and expectations may be changed, interpreted,
withdrawn, or added to by the management of the Stillwater Medical
Group at any time at management’s sole option and without prior
notice to me.

I
understand that my employment with the Stillwater Medical Group is
not for any fixed period of time. I may resign at any time for any
reason, and the Stillwater Medical Group may terminate my employment
at any time for any reason.

Employee
Name:

position:

employee
signature:

date:

lead/manager:

department:

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.