Job Description

Lab Support Technician, First Shift, Outreach Operations Department

UC Health is hiring a Lab Support Technician for the outreach operations department for first shift at University of Cincinnati Medical Center.

The Lab Support Technician performs all activities within the Patient Service Centers of the Outreach Laboratory Service including: registration of patients in Horizaon; collection of blood and other specimens; performance of required pre-analytic processing; client profile set-up and maintenance; client services and problem-solving; and other support functions to ensure Center is ready to receive and care for patients on a daily basis.

About University of Cincinnati Medical Center

As part of the Clifton Campus of UC Health, Greater Cincinnati’s academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati.

UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati’s only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment’s notice for a wide variety of the most complex medical conditions and injuries.

Performs Clerical/Registration/Coordination Duties:

• Receives orders; reviews patient demographics, including insurance information using information in LastWord, Centricity or information provided by patient.
• Completes registration and order entry into Horizon ordering tests per established protocols.
• For Medicare patients, performs ABN check; if needed, presents that ABN to the patient with explanations as to their options; assists patient to complete as needed.
• Answers the phone promptly in a courteous manner, identifying oneself to the caller.
• Uses proper pronunciation of medical terms.
• Completes all required department logs and documentation.
• Reviews Lab requisitions for completeness of information (ABN, ICD9, patient demographics).
• Resolves any problems identified in the appropriate manner.
• Handles phone requests with a minimum of call transfers.
• Performs filing
• Participates in the orientation of new hires in Outreach Laboratory Service.
• Prepares service center for daily activity: opens center in morning and secures at end of day; sets up draw sites; cleans and prepares for next day/shift; completes all paperwork, documentation.
• Facilitates the billing process by assuring all required information, forms have been completed.
• Coordinates workflow ensuring specimens, paperwork and documentation (medical record and billing) are handled in a timely manner.

Client Service:

• Consistently demonstrates excellent customer service in working with both patients and clients.
• Handles problems in a timely, appropriate manner resolving patient and/or client issues.
• If unable to resolve, contacts appropriate resource for assistance.
• Is able to troubleshoot problems.
• Develops and maintains physician/office profiles, preferences, including updating contact information.
• Initiates profiles for new physicians/offices.
• Investigates, clarifies ambiguous test orders with ordering physician or main lab

Special Procedures:

• Performs venipunctures
• Other types of specimen collection as needed
• Performs POC testing as needed
• Follows established collection and patient identifier protocols

Competency and Continuing Education:

• Policies and procedures are reviewed in a timely manner.
• Mandatory continuing education modules are completed within the established time frame without individual reminders.
• Technical competencies are completed within the established time frame without individual reminders.

Safety:

• Follows safety policies and procedures in all phases of specimen collection, transportation and processing.
• Accounts for all work; completes logs as applicable to assure sample integrity and minimize lost samples.

Required:

• High school diploma or GED
• Ability to read and comprehend written information required.
• Ability to effectively and efficiently perform a variety of job duties in a stressful, fast paced environment is required.
• Technology and computer skills; must have knowledge of or be able to learn several different information systems (Centricity, LastWord, Horizon, Epic).

Preferred:

• Completion of formal phlebotomy program or equivalent
• Phlebotomy experience
• Phlebotomy certification